Best Western Fort Myers Waterfront

“Very nice location on the water. The biggest balcony I have ever had in a room it was awesome. Beautiful views. 👍👍”

Beautiful view free breakfast

“No front desk communication; you must text if you need assistance”

This is the third time we have stayed here, but it will be our last. It's easy to recognize that this is an old hotel. There have been bits and pieces of renovations, but it is so inconsistent that it still just looks old. The positives are the rooms are clean and spacious and the view is outstandi… more

This is the third time we have stayed here, but it will be our last. It's easy to recognize that this is an old hotel. There have been bits and pieces of renovations, but it is so inconsistent that it still just looks old. The positives are the rooms are clean and spacious and the view is outstanding. One of our frustrations was how the front desk operates. There are phones in the room that tell you to dial O for the front desk. But no one ever answers. Ever. Secondly, I don't know if this is normal or just our room, but we did not have a blanket or bedspread or comforter on our bed. Really. All we had were two sheets. There were no blankets stashed anywhere in the room. We were freezing. And we were unable to change the temperature in our room. I don't know if you are supposed to be able to change it or not, because we couldn't reach anyone to help us. And given that we were ready to go to bed when we discovered these things, we didn't want to get dressed and walk all the way over to the office to talk to someone. We just kept calling, like their phone indicated. In the morning when we were leaving I realized I had received a text message that said if we needed anything to text back. I would have loved to have had solutions to these issues, as we ended up having a horrible night sleep. The hotel needs to make this loud and clear that they don't answer the phone and you can only get help by texting. Very frustrating to not talk to someone.

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“You Be the Judge”

The Best Western Waterfront has great views and a hardworking staff. The facility is old and tired. Rooms need updating. Lamp shades had holes and were rusty. The carpet left your barefeet black, The table was wobbly. The drapes were stained as was the carpet. There were black spots on the ce… more

The Best Western Waterfront has great views and a hardworking staff. The facility is old and tired. Rooms need updating. Lamp shades had holes and were rusty. The carpet left your barefeet black, The table was wobbly. The drapes were stained as was the carpet. There were black spots on the ceiling. The landscaping at the rear of the first floor units needs replaced, Pool furniture is bleached and some chaise lounges had holes. Beach umbrellas need replaced. Breakfast area had broken chairs and the floor looked dirty. Former TV sets are gone and not replaced as were the computers in the business center.

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