Casa Pellegrino

“Review of Casa Pellegrino Hotel – A Disappointing Stay with Lots of Untapped Potential”

Review of Casa Pellegrino Hotel – A Disappointing Stay with Lots of Untapped Potential Casa Pellegrino looks like it was once a charming and welcoming place to stay, but unfortunately, a clear lack of maintenance and attention to detail is keeping it from living up to its potential—or to its four… more

Review of Casa Pellegrino Hotel – A Disappointing Stay with Lots of Untapped Potential Casa Pellegrino looks like it was once a charming and welcoming place to stay, but unfortunately, a clear lack of maintenance and attention to detail is keeping it from living up to its potential—or to its four-star rating. We stayed this past weekend, Friday through Sunday, in room #2008. The biggest issue we experienced was the incredibly noisy portable A/C unit in the room. It was so loud that sleeping was nearly impossible—at times, it felt like having a Harley Davidson running indoors. The noise was especially disruptive at night when everything else was quiet. From the way the exhaust is mounted, it’s clear management has no intention of repairing or replacing the original mini split system, which is disappointing and, frankly, unacceptable at this price point. If it hadn’t been for the sleepless nights, I might not have felt the need to mention the other issues—but combined, they paint a bigger picture: • The grout in the bathroom is in need of a thorough deep cleaning. • The shower lacked any kind of shelf for toiletries. You can see the marks where one used to be, but it was never replaced—a simple, inexpensive fix that makes a big difference. • Right outside our rooms (#2007 & #2008), there was a table and barstools that were covered in dust. I politely asked a housekeeper if she could wipe them down; she agreed, but when we returned several hours later, they were still untouched. • The outdoor shower spigot for rinsing sand off feet was locked. Only the upper showerhead was functional, and the water pressure was too weak to effectively rinse anything off. Keeping the lower spigot accessible would help both guests and housekeeping by reducing the amount of sand tracked into rooms. As someone in the property management business myself, I can say that what this hotel needs most is a better eye for the basics—cleanliness, upkeep, and customer comfort. These details matter and directly impact the guest experience. Lastly, the continental breakfast was underwhelming. The options were limited, the coffee was lukewarm, and the orange juice tasted more like Tang. Even worse, breakfast ended at 9:15 a.m.—on a weekend. Most people on vacation don’t want to set an alarm just to get a pastry and lukewarm coffee. Also, sharing the breakfast area with guests from other affiliated properties made the space feel crowded and impersonal. I share this feedback as constructive criticism, with the hope that the owners and management take it seriously. This property does have potential, but it needs care, investment, and a real commitment to the guest experience to get back to where it clearly once was.

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