Tru By Hilton Pensacola Airport Medical Center

“Clean and comfy”

The staff at check in was friendly and very polite. Explained everything about breakfast. Directed us to elevators and room location The room was clean and very comfortable . Three women in a room I asked for extra towels and they were delivered and put in our bathroom while we were out. The prop… more

The staff at check in was friendly and very polite. Explained everything about breakfast. Directed us to elevators and room location The room was clean and very comfortable . Three women in a room I asked for extra towels and they were delivered and put in our bathroom while we were out. The property was clean and well maintained A lovely place to stay

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“A cool, fun, hip environment. Definitely a hotel I will look up again.”

What cool, fun, hip vibe this hotel has. The colors pop, the lobby Is very warm and inviting, has several gathering areas, hanging swings chairs, a bar, snack bar, a pool table and very pleasant employees. The rooms are spacious and very clean. Two thumbs up! I will definitely look up a Try h… more

What cool, fun, hip vibe this hotel has. The colors pop, the lobby Is very warm and inviting, has several gathering areas, hanging swings chairs, a bar, snack bar, a pool table and very pleasant employees. The rooms are spacious and very clean. Two thumbs up! I will definitely look up a Try hotel next time I travel.

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“Perfectly clean, new hotel.”

New hotel. Perfectly clean hotel, including our room. I’ve cold a/c. Friendly staff. Everyone actually spoke when they walked by you. Great exercise room. Breakfast was hearty and served its purpose, area was kept very clean. One of the cleanest hotels I’ve stayed in.

“It's the little things”

There was nothing truly wrong with this hotel but several little things that were off and just shouldn't be. I'll start with a good thing, though. The beds are decent and the pillows are fantastic. I don't remember the last time I slept so well in a hotel room! I'll be purchasing one of those Dr… more

There was nothing truly wrong with this hotel but several little things that were off and just shouldn't be. I'll start with a good thing, though. The beds are decent and the pillows are fantastic. I don't remember the last time I slept so well in a hotel room! I'll be purchasing one of those Dream Surrender pillows soon! Okay, the not so great. As another person mentioned, one of the beds is so close to the wall it's hard to get in and out of. I was traveling with my elderly parents and they wanted the bed closet to the restroom. My dad literally was hurting himself getting in and out of bed (fyi, he's 5'3" and 139 pounds, so it's no cuz he's too big. 🤣. There's plenty of room on the other side of the room...scoot them over! The breakfast was okay. Pretty unimaginative and repetitive but it got the job done. Except there was no salt or any ketchup packets (hot sauce, tho) on two of the three mornings. Salt is a big deal with bland food. The chocolate milk was sour (two different cartons). There was no half and half for the coffee. That was two and a half out of the three days we were there. My 90 year old father likes his coffee the way he likes his coffee. This was a sore spot that I had to deal with many times over the course of our stay. When asked when they were going to replenish it the staff would just kind of shrug their shoulders and say "when the delivery comes in". This hotel sits right in the middle of many places to get some cream. I even suggested maybe someone could do that because my father was not the only one asking for plain unflavored half and half. I was told that they had to do that for milk for breakfast and I asked if maybe they could put the milk over there?? Again some more shrugs. Phone in the lobby would ring and ring and ring while the staff guy ate his food. I guess it was his break? The back patio is small but nice. But you should let the fire stay on until at least 11 like the lights. It ads so much more of an inviting atmosphere. Last thing... and hopefully this will get followed up on...Sitting outside several hours throughout the stay, I noticed a very strong, disturbing propane smell. First time I thought it was the fireplace that had just gone out. But there is a sound that comes from the left of the patio that every time it gets louder, this very heavy odor follows. Very unpleasant and hopefully not a leak. I cautioned my mom not to light her cigarette during that time, though. Also, side note ..if you're going to allow folks to smoke out there (no signs saying you couldn't,,) you should provide ash trays or that tall tower thing to dispose butts into rather than people putting them out and leaving on the ground. I had my mom use a cup with water in it that I could dispose of, but not everyone was doing that. Would I stay again? Probably. The good sleep was worth it. But I might have to bring some seasonings and grab my own creamer. I get you run out of things. But you should have a backup plan rather than just waiting for "whenever the delivery comes in".

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