Columbus Marriott

“Columbus Marriott”

Everything about this hotel is awesome! More importantly the staff is amazing! Everyone at the front desk is super friendly and helpful, they always have a smile, you can tell they really like their job! Joyce in the M Club truly goes above and beyond to make your stay memorable. Rooms are upda… more

Everything about this hotel is awesome! More importantly the staff is amazing! Everyone at the front desk is super friendly and helpful, they always have a smile, you can tell they really like their job! Joyce in the M Club truly goes above and beyond to make your stay memorable. Rooms are updated and clean, location to downtown and restaurants is perfect. Thanks Marriott for your amazing hospitality.

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“Recent Business Stay”

I recently stayed at the Columbus Marriott, and I want to begin by highlighting the exceptional service I received from Ellen at the front desk. I was unable to locate my Marriott Bonvoy number, and she went above and beyond to find it and ensure my account was properly updated. Her professionalism… more

I recently stayed at the Columbus Marriott, and I want to begin by highlighting the exceptional service I received from Ellen at the front desk. I was unable to locate my Marriott Bonvoy number, and she went above and beyond to find it and ensure my account was properly updated. Her professionalism set a strong tone for my stay. As a business traveler, I prioritize two things above all: the professionalism of the staff and the cleanliness of the property. In both areas, this hotel excelled. Every team member I encountered—both at the front desk and at Houlihan’s restaurant—was courteous, attentive, and welcoming. The hotel itself was clean and well‑maintained. Where the experience fell slightly short was in the in‑room amenities. Most hotels today offer some combination of a refrigerator, microwave, and safe, especially for business travelers. My room included only a refrigerator. Additionally, one unusual and concerning feature was that the guest room door opened outward into the hallway rather than inward. This design eliminates the ability to use a security latch or deadbolt to prevent unwanted entry, which raised a safety concern for me. If I return to this property, I will request a room with a standard inward‑opening door. Overall, based on the excellent staff and cleanliness—but with some room for improvement in amenities and room design—I rated my stay four stars. Darryl Knox

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“Disappointed”

I booked a “2 Queen Beds, M Club Lounge Access, Historic Building” room, which is listed and priced as a separate room type, not a preference (though it's listed as a "guaranteed request" in the reservation itself). At check-in, I was assigned a standard 2 queen room and returned to the front des… more

I booked a “2 Queen Beds, M Club Lounge Access, Historic Building” room, which is listed and priced as a separate room type, not a preference (though it's listed as a "guaranteed request" in the reservation itself). At check-in, I was assigned a standard 2 queen room and returned to the front desk to see if it could be corrected. The clerk said she had to check with a supervisor, left, and finally came back to say her supervisor said it was ok. It was ok to put me in the room type I booked? I would hope so. If this is truly separate inventory, it shouldn't be treated like a favor. Having to push for the room I booked made for an awkward start to the stay. Walls are thin. From 1-4 am, people were in and out of the room next door, letting the door slam each time. Would not recommend this hotel if you're wanting somewhere quiet to sleep. Other notes: No room service. Settled for the restaurant downstairs and waited 15+ minutes be served. Parking is expensive for an unsecured lot that was never more than 1/3 full. Lounge was nice, but coffee machine was down.

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