Hampton Inn Atlanta Stone Mountain

“It could have been better.”

The staff at the hotel was mostly friendly and helpful; however, the issues with this hotel are primarily related to its cleanliness, and responsiveness to guest concerns. I spent hours trying to set up the Hilton Honors app without success, ultimately failing to download it to my phone. Upon our e… more

The staff at the hotel was mostly friendly and helpful; however, the issues with this hotel are primarily related to its cleanliness, and responsiveness to guest concerns. I spent hours trying to set up the Hilton Honors app without success, ultimately failing to download it to my phone. Upon our early arrival, we were informed that the hotel was sold out, which they explained for the app's malfunction. While we were offered breakfast, which was quite good and had a variety of options, the positive experience ended there. Check-in at 2 PM was straightforward, but the problems began when we entered room 310. While the room initially appeared to be nice, closer inspection revealed worn furniture and a hole in the area of the sofa. Moreover, the room had a persistent dampness; we attempted to adjust the heating and air conditioning to alleviate this, but nothing worked. Our clothes in the suitcase felt damp to the touch, which was unacceptable. What troubled me the most was the hotel’s cleaning policy of servicing rooms every other day. We checked in on Friday, June 20, and planned to stay until Monday, June 23. However, due to the lack of cleanliness, we decided to check out early. The bathroom was not stocked with essential items like towels, washcloths, and toilet paper. After returning from our event on Saturday, we found trash still in the can and used towels left where we had left them. When I shared this with the front desk staff, their response was simply, “rooms are cleaned every other day.” I was never informed that I had to request daily cleaning services. When I asked for fresh towels, I received only three towels and four washcloths, which was inadequate. Additionally, I was disturbed at 1:30 AM by loud voices in the hallway, caused by a youth basketball team staying at the hotel. Despite calling the front desk to report the noise, the disturbance continued until 3:24 AM, with no action taken. These issues collectively compelled me to cancel the remainder of my stay in Georgia and to leave the hotel. It is imperative that the hotel revises its cleaning policy to ensure rooms are attended to daily and enforces rules to maintain a quiet environment for all guests. We deserve a restful night, especially when we are paying for it.

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