Hampton Inn & Suites New Braunfels

“Will not stay here again.”

Hampton Inns used to offer dependable quality. Now, they seem to vary greatly and the location in New Braunfels is a weak link. There was nothing terrible, it was just a bunch of things. There was a ceiling leak in the area where the ice machine was and the moldy ceiling indicated it was an o... more

Hampton Inns used to offer dependable quality. Now, they seem to vary greatly and the location in New Braunfels is a weak link. There was nothing terrible, it was just a bunch of things. There was a ceiling leak in the area where the ice machine was and the moldy ceiling indicated it was an ongoing problem. Breakfast was skimpy with no fridge for cold foods (they were in a bowl), no peanut butter, watery "orange juice." When we got there, the breakfast staff lined up to make their own waffles so we gave up waiting and ate something else. (I have never seen staff eating during guest breakfast hours.) The tile in the bathroom was raised so you could not close the door. There was an alarm that kept going off in one of the elevators. We stay at Hiltons and Hamptons often, but this one is not up to standard. (The Hilton Garden Inn, about a mile away, is a great alternative.) Our final bill for one night with AAA discount was $180. This hotel was NOT worth that. We do not recommend and will not return.

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“It's the Attention to Details That Count”

My family and I stay at Hampton Inn and Suites properties quite often when we travel. The properties are always clean and neat, and mostly up to date. The property in New Braunfels, Texas had a number of "misses". First, the entrance is accessed either by driving through a gas station or a str... more

My family and I stay at Hampton Inn and Suites properties quite often when we travel. The properties are always clean and neat, and mostly up to date. The property in New Braunfels, Texas had a number of "misses". First, the entrance is accessed either by driving through a gas station or a strip center that faces Hwy 46. It is NOT clearly marked, and although we could see the hotel from the road, we made several attempts to enter the parking lot before we found the right way in. Check in was efficient, and it was nice that we had a full housekeeping service each day of our stay. I do appreciate that many hotels have gone to full-size lotions, etc, and that seems to generate less waste, which is a good thing. I really wish that these items were unscented. The hand soap and body lotion available was so highly scented that I didn't want to use it. I'm not usually scent sensitive, but those two lotions were so strong that they were unbearable. Also, there were several facial cleansing bars at the sink, which we opened and used each day, but were picked up and tossed by housekeeping. And, towels were hung to be reused, and they were taken and replaced by housekeeping as well. Seems so wasteful. Bare light bulbs were overhead in the desk area, which seemed both unsightly and a little dangerous. And on our check-out day, housekeeping knocked at our door before 9am when checkout was not even for another couple of hours. We had had a busy day and late night the day before, and didn't appreciate the wake up earlier than planned. Lastly, breakfast options were pretty boring - not up to the Hampton Inn quality that we're used to.

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“Not a long stay hotel”

We stayed here for four days, that was pushing it. We were in three rooms, one was completely clean. One had clothing left in the closet, the next had broken furniture, a random q-tip, and bottle cap. The fridge frozen our beverage and popped a top off inside. Light bulbs were burned out. Room co... more

We stayed here for four days, that was pushing it. We were in three rooms, one was completely clean. One had clothing left in the closet, the next had broken furniture, a random q-tip, and bottle cap. The fridge frozen our beverage and popped a top off inside. Light bulbs were burned out. Room cooled down and heated up slowly. And getting into the parking lot is a challenge every time. Signage is poor. I don't understand how this hotel is rated so high in the area. Would try another hotel next time.

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“Meh!”

Simple place to stay that's fairly clean. Staff was 50/50. 50% would rather be elsewhere and 50% seemed to care about their job and the tenants. Breakfast was the basic Hampton spread but the oatmeal was cold. I'm typically a fan of Hampton as I travel a bit for business. This is not one of ... more

Simple place to stay that's fairly clean. Staff was 50/50. 50% would rather be elsewhere and 50% seemed to care about their job and the tenants. Breakfast was the basic Hampton spread but the oatmeal was cold. I'm typically a fan of Hampton as I travel a bit for business. This is not one of their best locations.

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