The Royal Hawaiian, A Luxury Collection Resort, Waikiki

“Royal Hawaiian Hotel experience”

This is a beautiful hotel with tremendous character at almost 100 years old. We had an exceptional experience for our anniversary and my wife’s birthday. Entire staff were extremely friendly and helpful, especially 3 employees. First, Billy, the bar manager, greeted us with complimentary drinks; … more

This is a beautiful hotel with tremendous character at almost 100 years old. We had an exceptional experience for our anniversary and my wife’s birthday. Entire staff were extremely friendly and helpful, especially 3 employees. First, Billy, the bar manager, greeted us with complimentary drinks; then Stephanie, a Concierge manager, provided beautiful flowers in our room and called us to see if we were happy with our experience. Finally, Elsa, our wonderful housekeeper, went above and beyond to take care of us, providing a card and amenities in our room. FANTASTIC!!!!!

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“Another Wonderful Visit”

My family stayed here from April 4 to April 11, 2006, in rooms 602 and 603. We arrived at around noon on that first Saturday and were able to check in at around 1:30 PM. We were given 2 cards for complimentary banana muffins from their bakery and the receptionist had a couple extra boxes with her t… more

My family stayed here from April 4 to April 11, 2006, in rooms 602 and 603. We arrived at around noon on that first Saturday and were able to check in at around 1:30 PM. We were given 2 cards for complimentary banana muffins from their bakery and the receptionist had a couple extra boxes with her that she passed to us while we waited. My family loved them! We have stayed at this hotel a few times in the past and have loved every visit so we keep coming back. The location in the heart of Waikiki is perfect. We go with my mother-in law and father-in-law who aren't into spending time at the pool or beach and they are able to head out on their own to shops and restaurants while my wife and I take our 12 and 9 year old to the pools and the beach. At other resorts across Hawaii we aren't able to do this and we feel that my in laws might get bored at more remote locations so this location is perfect. We stayed in the main historic building and I love the vaulted ceilings in the rooms and the decor. Room 602 gave us a little more bathroom space than we've gotten in the past which was nice as that's the main drawback of staying in a hotel that is 100 years old. I'm sure that the tower building has more bathroom space and we'll probably try a room there sometime as it would also be nice to have a balcony. But we love the history and character of the main building and I end up booking rooms there every time. We've gotten a junior suite in the past but the basic room was able to handle four of us in one room this trip. It rained a bit on our last few days and the hotel had umbrellas that they handed out to stay dry. The islands have been receiving a ton of rain lately so on this trip we stayed closer to the hotel in Waikiki and still had a great time. Fortunately/unfortunately my wife and daughters love to shop and there are tons of options within walking distance. We loved the Cirque du Soleil show 'Auana which was right across the street and the Rock a Hula show that was nearby at the Royal Hawaiian Center. We drove 25 minutes to visit the Experience Nutridge Luau which we also enjoyed. We self-parked our rental car at the Sheraton/Royal Hawaiian parking structure and it was easy to get in and out. We're already looking forward to our return visit to the Royal Hawaiian in a couple years. Everyone here is always so kind and welcoming. It is definitely our favorite hotel on Oahu.

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“Name should change from Luxury Collection to "Luxury" Collection”

Let me add my voice to the other 3-star reviews of this supposedly 5-star hotel. We stayed for three nights in a one bedroom suite in the historic wing as a stopover from the mainland to Big Island. Pros: - ideal Waikiki location - one of the few vestiges of "Old Waikiki" - public spaces char… more

Let me add my voice to the other 3-star reviews of this supposedly 5-star hotel. We stayed for three nights in a one bedroom suite in the historic wing as a stopover from the mainland to Big Island. Pros: - ideal Waikiki location - one of the few vestiges of "Old Waikiki" - public spaces charming, especially gardens (yoga) - suite roomy ~ 900 sq ft So why only three stars? Well, checking into the room was disappointing. In the bathroom we found a dirty bathrobe & bra, so we had to wait for housekeeping to fix that. Then room service - or not. No room service at this property. The walls are thin enough to hear the talking and snoring next door. And then come all the niggling things that make this less than Luxury: a small pool which closes at 6pm because...? Dining options are limited and menus are heavily weight to fried food. Notepad books in rooms with no paper or pens. No breakfast options at 10:31 am. Juliet balconies instead of a real balconies. No microwave in the room. And the final insult from a five-star property. As the comedienne said, "what's happened to the toilet paper btw in public bathrooms, anyway? It's not even one-ply any more, is it? it's a sheer suggeston of what toilet paper used to be ... Innuedo ... a ghost … think proscuitto". We won't be staying here on our next trip to Honolulu.

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