Courtyard By Marriott King Kamehameha's Kona Beach Hotel

“Kona Beach Oceanside; Lagoon Magic”

Overall positive. Drive-up was easy and door staff friendly. I was a bit frustrated at check-in. I was in the Elite line with a single attendant. There were 3 for everyone else so we were being lapped. Even when there was noone in the standard line none of the attendants helped those of us in the E… more

Overall positive. Drive-up was easy and door staff friendly. I was a bit frustrated at check-in. I was in the Elite line with a single attendant. There were 3 for everyone else so we were being lapped. Even when there was noone in the standard line none of the attendants helped those of us in the Elite line. Never experienced that before. Room clean, nice view. West tower, looking over the lagoon. Would suggest doing something with the roof we overlooked; its a bit of an eyesore. Maybe a green roof? Tax break, maybe? I was given a different room than I reserved: 2 doubles instead of a King. For some reason that was not mentioned at check-in (also a concern) but staff made up for it when I called. Good service recovery; very pleasant individual. Loved the artwork in the lobby leading to the West wing; great cultural exposure. Parking abundant. Liked the pool and bubbly hot tub! Bartender at poolside bar was great. Loved the lagoon- easy snorkeling and swimming.

less

“Exceptional Spa Experience”

This hotel has a wonderful location right on the beach. All the staff were friendly and helpful. I had a wonderful spa experience there too. My esthetician Darlene Hamrick was exceptional. Her healing energy and the facial she gave me was amazing. I would highly recommend her! We will be coming bac… more

This hotel has a wonderful location right on the beach. All the staff were friendly and helpful. I had a wonderful spa experience there too. My esthetician Darlene Hamrick was exceptional. Her healing energy and the facial she gave me was amazing. I would highly recommend her! We will be coming back to stay there next year and I will be sure to schedule all my spa treatments with her.

less

“Line A at pool”

Line A is a great asset to the Marriott. Line goes over and beyond to care for her guest at the pool. She keeps the pool area clean, always has the cold drinks ready, and towels plentiful. Line gives extra service for guest that have trouble finding chairs when its busy.

“We had a nice stay here, but...”

As we had been in this hotel before (for a conference exactly 26 years ago) I expected to find this hotel in the same luxury state as early this century, but unfortunately that was not at all the case. Let's start with the positive things: a perfect location within walking distance of shops and re… more

As we had been in this hotel before (for a conference exactly 26 years ago) I expected to find this hotel in the same luxury state as early this century, but unfortunately that was not at all the case. Let's start with the positive things: a perfect location within walking distance of shops and restaurants, and a small but beautiful private beach/bay, ideally suited for snorkeling. The location is perfect to explore the Big Island, but driving to the volcanic hot spots (literally 😉) takes about 2.30 hours (either via Hilo or via the southern Mamalahoa Highway to the Hawaiʻi Volcanoes National Park visitor center). Ample parking place (in open air), but as expensive as in Honolulu city center. The breakfast buffet was excellent in a splendid setting, with a perfect and friendly service. Overall, the hotel in general exudes coziness and a Hawaiian atmosphere. However, we were not satisfied with several important issues (see photos attached). The friendliness (or lack thereof) of some front desk staff often left much to be desired: some individuals were decidedly unfriendly. The beds are ridiculously high (about 90 cm!), and for a short person, getting into bed is a real climb. But the most significant problem is the maintenance condition of the hotel in general and the rooms in particular. That's bad enough, but the worst part was the state of the room and the profound lack of cleanliness. Some examples of what we did not appreciate: - The toilet at the restaurant was so dirty that we had to go to our room; this was an absolute disgrace for such a luxury hotel. - The toaster in the restaurant is completely blackened on the top due to years of use without any cleaning. - The sea view was marred by a gigantic flat roof under our room. - The rooms were cleaned only every two days, but that cleaning was limited to changing a few towels, emptying the waste bins, and slightly straightening the sheets (I intentionally do not call this "making the bed"). - (Too) tight bathroom including the toilet. - Mold and limescale everywhere in and around the bath, a clear sign of very poor maintenance and cleaning. - A cockroach caught in the bathroom (not uncommon in a tropical country, but still undesirable). - A drawer in the bedroom that constantly slid open by itself: surely the cleaning crew must have noticed that too? - The door to the terrace could not be locked (surely the maintenance staff must have noticed that too?). This was fixed after contacting the front desk. - One day, the floor on one side of the room was completely wet. After repairing a leak in the air conditioning system in the adjacent room, the problem was solved. - Dust on the wooden headboard of the bed (and elsewhere), which was still there after two room 'cleanings', until the end of our stay. - The room was not vacuum cleaned a single time (a small scrap of paper remained there the entire week) - The air conditioning vent in the room had not been cleaned in months, resulting in strands of dust buildup. After all this hotel has completely lost its former glory due to a lack of maintenance and renovation, and is therefore severely overpriced. And the famous Hawaiian hospitability and friendliness - that would cost nothing - apparently also vanished. The hotel's name gives the impression of a luxury hotel, which it is not (anymore) at all.

less