Holiday Inn Express Hotel & Suites Kailua-Kona By Ihg

“Air condition is control is not very responsive”

The room is a bit dated, and the air conditioning is difficult to adjust. The temperature control is not very responsive—it is either too warm or too cold—which made it difficult to sleep comfortably and affected the overall quality of my sleep.

“Decent location”

Room size is nice. AC is OK as supplemented by a swamp cooler. Bed comfortable and TV OK. Needs updating. Common area is quite sad. No comfortable seating. No pantry. Staff is reasonably polite. OK but nothing special here.

“Prime location, dated accommodations”

My stay at this hotel had positives and negatives. I felt that the cost was high for the quality - you're really paying for the prime location, rather than the actual hotel. The staff were excellent. All were friendly and very helpful. I also had to store my bag with them before and after check… more

My stay at this hotel had positives and negatives. I felt that the cost was high for the quality - you're really paying for the prime location, rather than the actual hotel. The staff were excellent. All were friendly and very helpful. I also had to store my bag with them before and after check-out due to the timing of my flights. The staff were very accommodating with this. On the day I checked out, the person at the front desk was happy to let me get something out of my locked-away bag later in the day before I was ready to leave. She also offered me use of the hotel bathroom and pool even though I'd already checked out, as well as use of the downstairs shower. She even offered to get me a fresh towel since I no longer had access to my room. My room was quiet, which was very important to me. The mattress was also comfortable. I had the king room, which was surprisingly big. The fridge was cold, which was good because I needed to use it. It was great having breakfast included. It wasn't restaurant quality, but there were many options. Each day there were eggs, a breakfast meat, biscuits or hash browns, oatmeal, and a pancake machine, as well as warm cinnamon buns. For cold options, there was cereal, sliced bread, English muffins, and bagels. The bread items weren't fresh, but that's normal for a continental breakfast. They had apples, oranges, and bananas. Hot drinks and juice were also available. On the negative side, all the furniture in my room felt sticky. The entire building is also very dated. The phone in my room didn't work when I needed to call the front desk. Areas with carpeting had a strong musty smell (rooms are not carpeted, this was in hallways). I also had a problem with some kind of flying insect in my room. I kept finding their wings all over the place, and their dead bodies lined the bathroom sink every morning. I was even finding live ones between layers of toilet paper on the fresh rolls on the wall. It was pretty gross. Side sleepers should note that the pillows are the kind that squish down flat. The room was also incredibly dark. I've never stayed in such a dark room before. The pool is also very small and looked kind of grubby. The hotel felt safe though, and the location was very convenient.

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