Outrigger Kona Resort & Spa

“Outrigger Club V47”

I really enjoyed the time we had at Outrigger Kona, I’d recommend the V47 ‘club’ as an add on (especially considering the main restaurant is under construction). The morning and evening offerings were varied and well done for a continental style meal. Shout out to Tessa, Sharlaine, Pua and Braulio… more

I really enjoyed the time we had at Outrigger Kona, I’d recommend the V47 ‘club’ as an add on (especially considering the main restaurant is under construction). The morning and evening offerings were varied and well done for a continental style meal. Shout out to Tessa, Sharlaine, Pua and Braulio on the club team. They were all so friendly and engaging in being great hosts of the island. Mahalo!

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“Nice family resort to relax”

The outrigger in Kona is newly renovated. We have stayed here a few years back when it was the Sheraton and in need to some updates. Outrigger has done a nice job with the updates to the property. However do be aware there is still construction and we had to deal with the constant beeping from cons… more

The outrigger in Kona is newly renovated. We have stayed here a few years back when it was the Sheraton and in need to some updates. Outrigger has done a nice job with the updates to the property. However do be aware there is still construction and we had to deal with the constant beeping from construction machines from our room from 8-5pm. The views are spectacular and there is access to beach near by. My kids were disappointed that the pools are no longer connected as there is now an adult pool. The activities on site are great and good learning experiences. The voyager 47 is great and provides a good breakfast and lite dinner. Lots to do around the resort which options. The facility is also wheel chair accessible which was important for us this trip. A couple of items to note check in can get really busy we waited over 30 minutes in the check in line additionally our check in person seemed a bit frazzled and for got a new items in our reservation package. There were easily cleared up by contacting guest services. All staff members we encounter were friendly and warm. We would return again

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“Nice and enjoyable.”

All the personnel are really friendly and nice, especially a big shoutout to V47 Tessa.

“This place is trying, but not hard enough”

I want to make a couple of points first. 1. The staff is excellent. Everyone is very friendly and very helpful. We had no issues with any of the staff and are grateful for their help in several key moments. 2. We love the property. Have stayed here multiple times. The pool is in fact one of the be… more

I want to make a couple of points first. 1. The staff is excellent. Everyone is very friendly and very helpful. We had no issues with any of the staff and are grateful for their help in several key moments. 2. We love the property. Have stayed here multiple times. The pool is in fact one of the best on the island. We’ve even tried the big one up at Waikoloa and like this one more. All that being said… This property needs help. It’s clear now after staying multiple times since the switch-over to becoming an Outrigger property that the hotel wasn’t so much renovated as refreshed. It still has glaring issues and you don’t have to go far to see them. 1. The rooms themselves. We had to switch rooms after the first night because the front door was literally coming off its hinges. I had to body-slam it just to close it. This isn’t a fault that just shows up one day, it degrades over time, and I don’t understand how housekeeping nor the prior guests could not have mentioned something. I will fault to assume that the hotel knew about the problem and chose to keep the room on reserve for some poor schmuck (me in this case) when it was needed. The toilet is another mystery. For some reason, the toilets in the bathrooms sit several inches higher off the floor than every other toilet in the world. Even a taller person has to be on their tiptoes when using it, and heaven help the shorter people whose feet don’t even reach the floor. Who the hell would do this on purpose?!? It’s neither necessary nor even beneficial. Then there’s the weird under-cabinet lighting in the bathroom. Anytime anyone walks into the bathroom after dark, it lights up the whole room. This is fine if you WANT this feature, but you’ve got to give the guest the option to turn it off. Also, the sliding patio door was almost impossible to move, like it hadn’t even been opened since the 80s. The locking bolt was bent downwards, forcing you to awkwardly maneuver and slam that door too just to close it, to say nothing for locking it. 2. "Piko", the on-site “restaurant”: This is probably the most frustrating part of the experience that keeps this hotel from being an actual resort. We’re now several years post Outrigger taking over from Sheraton. The existing restaurant at the time, Rays, was shut down to renovate and reopen as “Duke’s”, but from the look of it, they’re no closer to being done with that renovation than they were a year and a half ago when we were last here. Looking out the side of the hotel at where the restaurant area sits, all you can see is open metal walls and a ton of mess. What the hell was so wrong with Rays that you couldn’t just renovate it and have an actual working restaurant up and running? All that being said, Piko is a sad attempt at running a proper restaurant in a temporary space that clearly wasn’t intended for it. It’s not the operation that’s the problem, though. The menu is some kind of horrid hipster nonsense that effectively gouges you by adding countless awkward and random ingredients to items that don’t need those enhancements. Best example is the burger. It’s $32. A THIRTY TWO DOLLAR BURGER. THAT TAKES THREE MENU LINES TO DESCRIBE THE INGREDIENTS. Don’t talk to me about inflation or Hawaii being more expensive, nowhere else on the island charges nearly that much for a damn burger. The closest I found at any other restaurant on the island was $22, and Piko’s is still $10 north of that. This place takes advantage of the fact that it’s the only restaurant on property that’s not fried pub food in an area (Keauhou) that’s already lacking in quality dining establishments. To make matters even worse, the poor employees running the coffee stand in the morning are clearly overworked and many food items in the counter aren’t even stocked until the place has been open for two hours. The excuse I got was “short staffing”. Bullsh*t. It’s 2026, COVID is long over. There’s no excuse for short staffing at this stage, especially at a resort that charges you $32 for a burger. Piko is a band-aid dining solution that should have been replaced by its successor long, long ago, yet here we are. Oh, and one last thing…at a dinner that cost us well over $100, I asked for a salt shaker. I was brought a cheap plastic holder with paper packets of salt and pepper like I was at a gas station. WTF? 3. Many amenities are non-functional. The ATM was out of order the entire week we were there. The credit card machines at the front desk went down multiple times (including at check-in) and we were emailed some weird form to fill out instead for charges. The towel dispensers were never even available for use. I spent an hour trying to get on the WiFi to no avail and had to call the front desk, to which they gave me a code they said I should have received at check-in (I didn’t). I also need to add that this stay started a week before the Kona Storm hit, and we checked out the day it began, so weather was not a factor. We really love this property, but the current way it’s being run makes it very hard to want to return. It’s still, unfortunately, the same clapped-out Sheraton it was 6-7 years ago with a fresh coat of paint here and there. It looks good in most spot but needs a lot of work to bring it up to the standards of the other resorts you find on the island. I truly hope it reaches that level, but I’m not encouraged by this latest experience.

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