Loews Chicago Hotel

“A beautiful hotel that is overrun by kids”

I thought this hotel was really beautiful. Centrally located and the service was excellent. We requested pillows from housekeeping and they came in 20 mins. We had an awful experience w a family on our end of the hallway. Crying children in the hallway (!!) doors slamming at all hours (they have … more

I thought this hotel was really beautiful. Centrally located and the service was excellent. We requested pillows from housekeeping and they came in 20 mins. We had an awful experience w a family on our end of the hallway. Crying children in the hallway (!!) doors slamming at all hours (they have the heavy self-closing doors that are very loud). This isn’t the hotel’s fault, however the hotel was overrun w kids. At breakfast we noticed over half the tables had kids under 3. If this is not your thing and u would like to sleep/eat/relax without the noise of a crying baby or toddler this is not the place for you. Hint: make sure to make reservations if you want to eat in the hotel restaurant ETA for breakfast. We didn’t the first day and the wait was an hour.

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“Nice hotel, but recent renovation is disappointing and makes hotel less convenient for business travelers”

I've come here a few years running for a conference and always enjoyed it. The hotel is clean, well-kept, in a great location, and has nice spacious rooms and really comfortable beds. Also, the restaurant has a nice setup and serves good food - I particularly like the lobster roll. This year, … more

I've come here a few years running for a conference and always enjoyed it. The hotel is clean, well-kept, in a great location, and has nice spacious rooms and really comfortable beds. Also, the restaurant has a nice setup and serves good food - I particularly like the lobster roll. This year, however, they renovated the rooms, removing, among other things, the desk and swivel chair, and as a business traveler, I really missed having those. I didn't like the round bistro table they replaced the desk with and I didn't like the new lights, which weren't bright enough, or the new painting. Both clashed with the rest of the room. I much preferred the rooms as they looked last year - there's no need to make the lighting "more atmospheric." The renovation clearly included the carpet in the hallways, which was a nice deep pile, but the rooms weren't as nice as they were last year. Also, when I visited, the gym was serviceable, but the pool was closed for renovations. Also, my travel was disrupted due to a winter storm, and when I went to the (fully manned) front desk to book a room for additional nights, I was told I had to book the room online first, and only then could the desk check me in. That seemed pretty silly, to me. Because of that, and because of the lack of a good setup for a business traveler, I actually opted to stay the extra days at another hotel, so that I wouldn't have to work from a round marble-topped bistro table with insufficient horizontal space.

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“Cleaning and Neat but overpriced would not return”

The hotel was very clean and neat however, amenities were extremely expensive and there were several very substantial design floss in each room. The refrigerator in the room kept food at best lukewarm in the refrigerator in the gym was the same trying to get something cold was nearly impossible. Th… more

The hotel was very clean and neat however, amenities were extremely expensive and there were several very substantial design floss in each room. The refrigerator in the room kept food at best lukewarm in the refrigerator in the gym was the same trying to get something cold was nearly impossible. The bathroom demonstrated several issues that most people don’t like First the sliding barn door leaves little for privacy. It has large gaps, and if you’re traveling with the group, it can be very emotionally uncomfortable to have your roommates. Listen to one of your bathroom movements. This seems to be a trend, but it’s bad separately. Whoever designed the showers put the showerhead and the controller 3 feet away from the door, which means that you have to go in when you turn on the shower and get splashed with ice cold water before the temperature correct A bottle of water was nine dollars. Which appears to be why most rooms had GrubHub or DoorDash delivered rather than spend money at the hotel.

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