The St. Regis Chicago

“St Regis Spa - 10/10 Facial & Experience with Patty (Patricia)”

I love the St. Regis Chicago Spa! I’ve been seeing Patricia for over 10 years...long before she joined the beautiful St. Regis Chicago Spa. She is truly the best. I’ve followed her because her care, skill, and consistency are unmatched. Every treatment feels completely personalized; she’s incredib… more

I love the St. Regis Chicago Spa! I’ve been seeing Patricia for over 10 years...long before she joined the beautiful St. Regis Chicago Spa. She is truly the best. I’ve followed her because her care, skill, and consistency are unmatched. Every treatment feels completely personalized; she’s incredibly intuitive and always knows exactly what my skin needs. Her expertise and depth of knowledge when it comes to skincare are exceptional. She takes the time to understand your skin, explain what she’s doing, and tailor each treatment in a way that delivers real, noticeable results. I always leave feeling refreshed, glowing, and confident... she truly cares! The products they use at the spa are top-tier—luxurious, effective, and thoughtfully selected, which only enhances the overall experience. The St. Regis Chicago Spa itself is fantastic, and the experience is even more elevated. The space itself is absolutely stunning...serene, elegant, and designed to feel like a true escape. The views are incredible with amazing staff! It perfectly complements the level of care Patricia provides. If you’re considering a visit, book a facial with Patricia—you won’t regret it. She’s the reason I’ve been a loyal client for over a decade, and she continues to exceed expectations every time. Thank you Patricia, and St Regis Chicago!

less

“Just a great hotel”

This newer St. Regis delivers on the service you'd expect. Fantastic staff in every party of the hotel. You feel welcome and recognized. Certainly a team effort going in behind the scenes. The rooms are spacious, with a great deal of natural light. Plenty of storage. Excellent bathroom setup. Atten… more

This newer St. Regis delivers on the service you'd expect. Fantastic staff in every party of the hotel. You feel welcome and recognized. Certainly a team effort going in behind the scenes. The rooms are spacious, with a great deal of natural light. Plenty of storage. Excellent bathroom setup. Attentive housekeeping staff, and the hotel went out of its way to recognize our anniversary. The beds are extremely comfortable -- probably our favorite hotel bed across any brand. Dining options are excellent, and Tre Dita is a real attraction. A beautiful dining room and phenomenal food. Bottom line: a fantastic hotel for business or family travel. Luxurious and comfortable. Delivers great value and the quality you would expect.

less

“Fine”

To be honest, this hotel is slightly superior to other properties of the same brand in different regions; however, considering the price point—and speaking purely from a personal perspective—I feel it is worth visiting for the experience, but nothing more.

“Thank you Megan - However Disappointing Valet Experience”

My wife and I recently stayed at the St. Regis Chicago and had a mixed experience. We were upgraded to an Astor Suite which was super fantastic. The suite was spacious and offered exactly the level of comfort and luxury one would expect. I also want to specifically thank Megan at the front desk. … more

My wife and I recently stayed at the St. Regis Chicago and had a mixed experience. We were upgraded to an Astor Suite which was super fantastic. The suite was spacious and offered exactly the level of comfort and luxury one would expect. I also want to specifically thank Megan at the front desk. She was warm, and genuinely helpful. She knows how to take care of her Ambassador Elite members. Unfortunately, the valet service fell far short and bordered on terrible. There were repeated delays in retrieving my vehicle, requiring multiple calls. More troubling, when my car was finally brought up, my expensive vehicle keychain had been damaged during handling. Only part of the key was returned to me, and the valet staff acknowledged the damage but made no meaningful effort to address it at the time. Because of the cold weather, I did not want to escalate it further at that time. I later voiced this minor issue to my Ambassador who routed it to Marriott Risk Management. Despite initial contact from a representative, Ms. Dee Fulmore, there was no follow-up, no resolution, and ultimately no response. I understand this is a very minor issue. But, I still have to pay to replace this expensive and sentimental keychain . Ms. Fulmore pretty much ghosted me which I did not appreciate. especially being a loyal member with Ambassador status. Overall, this hotel is absolutely beautiful. The restaurant and the views are amazing. The valet experience and lack of accountability afterward detracted from what otherwise could have been a near-perfect stay. I hope management takes this feedback seriously. I am not writing just to complain. But, Valet and Ms. Fulmore, you simply need to have integrity in your job. Thankfully, team members like Megan is what makes this property 5-stars.

less