Mainstay Suites Chicago Schaumburg

“Good Hotel - Not Handicap Accesible - Housekeeping Warning”

This is a good hotel with a few problems. 1) The hotel is not accessible/ wheel chair friendly. Not only are there double dog leg turns when you enter the building, while the main doors are wider then the end of the building doors, none of them have an assist button to open the door. They ar… more

This is a good hotel with a few problems. 1) The hotel is not accessible/ wheel chair friendly. Not only are there double dog leg turns when you enter the building, while the main doors are wider then the end of the building doors, none of them have an assist button to open the door. They are also a little heavy for someone in a chair to open. Also the short hallway has a double dog leg turn in it as well. (Double Dogleg = 2 90 degree turns.) 2) We stayed in room #139 and were let down by housekeeping. a) The coffee pot and two of the pans that were supposed to be cleaned and stocked in the room were not. (One pan was dirt and one was missing.) b) The dishes in the dish washer were dirty so obviously housekeeping did not check that. c) There was missing silverware including a broken steak knife, whose blade we found on floor by the heater. d) There was dried vomit in the carpet, at the foot of the bed by a wall. e) We asked for coffee pot and after 2 days of housekeeping telling the front desk it was delivered, when they did not, the front desk got one for me. f) And in the annoyance category - The shampoo bottle in the bathroom was used. It was not full when we got there. Normally I leave a small tip for housekeeping, this time I did not. Better Stuff!!! 3) The front desk was busy covering for the housekeeping. They got us the pans we needed so we could cook our dinner the night we arrived after the repeated failure of housekeeping to deliver a coffee pot they got one for me. Thanks Front Desk People! 4) The hotel is not keeping a proper stock of things so the Front Desk "Was raiding rooms" to get us the supplies they needed. The management should have a couple extra rooms worth of supplies on hand for the front desk to make necessary assists. The high point!!! 5) The furnishing were up to standard. The bed is one of the most comfortable beds I have slept on this year. The chair is comfortable and there are plenty of electrical outlets! The only negative was the extra warning light that was directly over the bed and pulsing every couple of minutes. I could not fall asleep on my back with that light. So I had to sleep on my side. We have requested a call from the manager to talk about our visit. I have been explicit so that he can address housekeeping and other visitors can monitor the situation.

less