Hampton Inn Indianapolis Northwest - Park 100

“Nice property and great stay.”

We checked in online and upon arrival was welcomed and our request for room “keys” were quickly prepared and given to us. The rooms were clean and spacious…the guarantee of adjoining rooms was a big key to choosing this property. Lots of hot water and a comfortable bed made our stay a restful exp… more

We checked in online and upon arrival was welcomed and our request for room “keys” were quickly prepared and given to us. The rooms were clean and spacious…the guarantee of adjoining rooms was a big key to choosing this property. Lots of hot water and a comfortable bed made our stay a restful experience. Breakfast was as expected…good cup of coffee and the usual “free” setup. The man in charge did a good job keeping the buffet fresh. All in all a great experience.

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“Great value 12/23/25 come to GOLF! 5 star until $3.87 Parking fee ??”

Everything was really great value here for 75 bucks out the door and change through Tripadvisor comfortable beds although a little squeaky nice size TV on the second floor better than the average breakfast much better than choice hotels the young man supplying it was very chipper and friendly wishe… more

Everything was really great value here for 75 bucks out the door and change through Tripadvisor comfortable beds although a little squeaky nice size TV on the second floor better than the average breakfast much better than choice hotels the young man supplying it was very chipper and friendly wished everybody a merry Christmas Nice little premade omelette some kind of ham type of things and decent potatoes and of course waffles first time I think I’ve stayed in the Hampton Inn a long, long time. Can’t even remember the last time but with a 4.5 rating I would have given it to five until I went to check out And the girls said yeah parking fee $3.89 or something like that come on give me a break really it’s not like you’re downtown Indy plenty of parking available. This is just build into the price that really leaves a bad taste on people’s mouth kinda like the way it used to be with the safe Chargeswhat I stay here again yes I would if I was in the area but they want that $50 incidental hold on your credit card and then they’ll take the parking fee off of there it’s just bad business as far as I’m concerned otherwise a great place

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“Ok could have been better”

My initial impression of this location was not positive at all. -The "Assistant manager" Sarah was a real "Karen" very rude and condescending. Although I have previously been a hilton honors diamond member due to staying at multiple locations long-term during COVID as a travel nurse, I booked th… more

My initial impression of this location was not positive at all. -The "Assistant manager" Sarah was a real "Karen" very rude and condescending. Although I have previously been a hilton honors diamond member due to staying at multiple locations long-term during COVID as a travel nurse, I booked this stay through a third party due to financial strain. When asked if it's possible to stay in the same room after adding an additional night so that my mother who is in her 60's and handicapped with heart failure and severe Rheumatoid arthritis would not have to relocate... After divulging this information to her and her seeing my mother hunched over on a walker Sarah without even checking stated "Nope .... that's what happens when you book 3rd party." I was floored and disgusted! To check the availability and say no I'm sorry we cant make those accommodations would have been well recieved. However, she appeared to have some pinned up aggression against 3rd party bookers. I get it ... However that statement along with her facial exspressions and condescending tone were completely out of place and unnecessary. She ultimately looked after I brought attention to her passive aggressive comment and magically found that the room was not booked the next day and allowed us to stay for both nights Second issue with Sarah... after arriving to our room my mom wanted a shower. I check the "Handicap accessible shower/tub and cannot get the exstended shower head to work. So I call Sarah and inform her... her response: "Oh I wouldnt know I don't use handicapped showers thats a maintenance issue they will be here at 7am." Not let me take a look ...which leads me to believe she knew it was broken. Guess what 7am no maintenance and thats fine its the holiday. However, Sarah neglected ti endorse this information to the oncoming shift so my mom who has severe arthritis is forced to hunch over in the shower. This lady should not hold a manegerial position she was very inconsiderate, unprofessional, and condescending. My mom was afraid to call down for extra towels because she feared she would get into an argument with her. Irina the Housekeeping Manager...( I hope I spelled that right ) was very kind. She exibited empathy for the situation and was very apologetic and solution oriented. She made sure me and my mom were moved to another room that was thourghly clean. She was very accommodating and exhibited great humility. 5 stars for her! Anytime she saw me or my mother on the property during our short stay we were met with a smile and warm greeting. Elizabeth- the actual manager was very understanding empathetic and apologetic she had kind eyes and a warm smile. She offered to remedy the inconvenience via hilton honors points although I booked through a 3rd party. Our interaction was brief but her response was supportive. Overall Nice hotel with modern updates. Breakfast was typical continental breakfast for a hilton. Minus one star for Sarah. The other star I deducted is because the carpet could use some refreshing or needs to be pulled up in the hallways and rooms. The smell occasionally made me nauseous however; the rooms did otherwise appear very clean.

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