Homewood Suites By Hilton Omaha-Downtown

“Amazing”

Down town Omahas was great had the 3 bed double room everything was clean and the staff was outstanding we will definitely stay again.

“Pros & Cons”

PROS: staff are nice and accommodating; breakfast is above average; facilities and decor is well kept. CONS: down pillows flatten out; fitted sheet wasn't the correct size and kept popping off all night; water leaking all over the sink from bathroom faucet hot handle; shower handle would rotate on… more

PROS: staff are nice and accommodating; breakfast is above average; facilities and decor is well kept. CONS: down pillows flatten out; fitted sheet wasn't the correct size and kept popping off all night; water leaking all over the sink from bathroom faucet hot handle; shower handle would rotate on its own from the weight of the handle causing water temp to get scalding hot at random times; no diamond member parking. Room 419

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“Consistent Comfort with a Little Room for Improvement at Omaha Hotel”

I have been staying at this hotel for many years during my visits to Omaha. One notable aspect of this hotel is the friendly staff all around. The check-in desk personnel during my arrival, the maintenance team, and the breakfast staff all exhibited above-average friendliness. In particular, a main… more

I have been staying at this hotel for many years during my visits to Omaha. One notable aspect of this hotel is the friendly staff all around. The check-in desk personnel during my arrival, the maintenance team, and the breakfast staff all exhibited above-average friendliness. In particular, a maintenance employee went out of his way to say, “If you need anything at all, please only ask.” Additionally, the room was clean and aligned well with the Hilton value proposition. The front desk attendant seamlessly connected my reservation to my rewards account without needing any prompting and even provided us with complimentary welcome waters. I also appreciated being granted a late checkout, which was incredibly helpful for managing the needs of our children. The breakfast offered was above average and very enjoyable. However, there were some issues that detracted from our experience. The ice machine on my floor was broken, and there was an inoperable microwave due to an electrical problem with the outlet. Although the repairman addressed the issue, it took time out of our visit. Furthermore, there were no walnuts on the breakfast buffet, which was disappointing. I also found it challenging to obtain certain items from the front desk, as they seemed to only keep a limited selection of essentials. For example, it was difficult to find a garbage bag, which we always find necessary. Overall, while there were a few drawbacks, the overall experience was positive, and I look forward to returning on my next visit to Omaha. ASK THEM TO WAIVE THE PARKING BEFORE YOU PAY

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“Issue with Check-In”

This hotel is conveniently located near Creighton University and walkable to the Bob Kerrey Pedestrian Bridge. The issue that we had was that we digitally checked in on the Hilton app and stopped by the front desk to get extra keys. When we entered our room, another family was already in there and … more

This hotel is conveniently located near Creighton University and walkable to the Bob Kerrey Pedestrian Bridge. The issue that we had was that we digitally checked in on the Hilton app and stopped by the front desk to get extra keys. When we entered our room, another family was already in there and just as startled as we were! We returned to the front desk and waited over 20 minutes to be assigned to a new room. The front desk did not apologize whatsoever for the inconvenience and security breach.

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