Hilton Garden Inn West Des Moines

“Hilton Garden Inn Disappointing Stay!”

Stayed at this property April 25-27, 2026. The Hotel is centrally located but the Hilton property is not quite as advertised. The Lobby is under some construction and the online picture of the lobby let's say shows it in the best light possible. The reality is the breakfast area is small, food is… more

Stayed at this property April 25-27, 2026. The Hotel is centrally located but the Hilton property is not quite as advertised. The Lobby is under some construction and the online picture of the lobby let's say shows it in the best light possible. The reality is the breakfast area is small, food is nothing special and is subpar compared to our normal Hilton experience, the sitting area is cramped and kinda dirty, and even though the Hilton site filters it under Free Breakfast, the property only provides a $10 day credit towards breakfast with is $14.95. Pretty disappointing overall! We felt the elevators, hallways, and the Hotel overall is somewhat dirty. The walls are not very sound proof, so had to hear every conversation from our room of people talking in the hallway. Large group of kids at the hotel so had to hear screaming and running in the hallways. The air conditioner and the small refrigerator are loud if that bothers you and the room looks like something was missing, a sofa or something? The TV is small and just not standard and nothing special about the bathroom. If you park in the back parking lot you have to enter the building through a door where people are sitting and smoking and the hallway you stand in to enter the elevator smells like smoke. That was our first impression of the hotel going to our room with our luggage entering the building, so the expectations were pretty low even before getting to our room. We come to West Des Moines to visit our daughter often and usually stay at the Homewood Suites a much better Hilton property. It was sold out unfortunately.

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“Nice location but quirky “old hotel” traits.”

This doesn’t seem like an older hotel but certainly has some non-modern annoyances. We were in a suite and the air conditioner was extremely loud. Since it was really hot. It ran most of the night. The shower had no more pressure than a gardening water can. This is not an exaggeration… it took… more

This doesn’t seem like an older hotel but certainly has some non-modern annoyances. We were in a suite and the air conditioner was extremely loud. Since it was really hot. It ran most of the night. The shower had no more pressure than a gardening water can. This is not an exaggeration… it took about 7 minutes for the hot water to arrive at the shower.

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“Decent hotel, needs some details finished”

Was in town with the family just overnight for a graduation. Appeared to be a nice part of DM and had some good reviews on TA, so booked it via the Hilton website using my Hilton account. When we arrived we were greeted by very friendly front desk staff which was nice. The hotel appears to have… more

Was in town with the family just overnight for a graduation. Appeared to be a nice part of DM and had some good reviews on TA, so booked it via the Hilton website using my Hilton account. When we arrived we were greeted by very friendly front desk staff which was nice. The hotel appears to have been remodeled/refreshed recently and I think a good job as done. As some other reviews have stated, it looks like some fit and finish things just didn't get done though. Like no one ever followed up on a punch list for the contractor. The room (Room 300) was clean and modern. No complaints there. We did notice pretty quickly a couple things that were not finished though. I've attached some pictures of them. One was a wide open electrical junction box up on a wall in the main bedroom. Wires could be seen. The other was on the coffee bar backsplash where it looked like pencil scribblings from a contractor from installing something had been left. Measurements, etc. While these didn't detract from our stay, it still was disappointing for a Hilton experience. We used the pool, which was clean but the loud sometimes unattended, under 14 group of baseball boys were annoying. Running around, diving into the hot tub, etc. The rules are not really enforced I guess? We were not able to get into the pool with our digital key, it kept unlocking the outside door that was nearby, so obviously something wasn't setup right. Front desk got us a physical key card, and mentioned it was a known problem. Overall it was an OK value for price and was clean and comfortable, the nice staff helped, it just needs some final fit and finish. Details Hilton, it's in the details, follow up!

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