Hilton President Kansas City

“Treated like a President”

I can't say enough great things about my experience at the Hilton President Kansas City. The hotel location is fantastic and super close to everything. The room was AMAZING and the hotel vibe and experience incredible! I would like to thank all of the associates throughout every part of the hotel… more

I can't say enough great things about my experience at the Hilton President Kansas City. The hotel location is fantastic and super close to everything. The room was AMAZING and the hotel vibe and experience incredible! I would like to thank all of the associates throughout every part of the hotel for making my stay absolutely perfect and for the first class service! I knew I was at the right hotel when I pulled up to the Valet station and met Matthew, and then Anita at the front desk while checking in. They were both so warm and welcoming. Then I went to the beautiful Drum Room Lounge for a cold cocktail and met Adam. If you live in KC or anywhere close and haven't been to the Drum Room Lounge to have Adam make you one of his signature cocktails, you're missing out. He's one of the most creative mixologist I've met and every drink was fire! I also want to give Chris at the front desk and Nick at the Starbucks in the lobby a special thank you for making the start of my day so pleasant and for putting a smile on my face. Plus, I want to thank Matt the Food and Beverage Director for the delicious meal and excellent service I received at the Providence. Now let me give a big shoutout to Philip, the Hilton President GM for assembling such a fantastic team. Well done! Thank you again Hilton President Kansas City for making my stay absolutely fantastic, and I can't wait to visit your amazing property again. See you soon.

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“A comfortable room.”

We recently stayed at the Hilton President. We were given an upgrade to a Junior Suite (thanks!). The room was large and clean. Comfortable pillows. It was quiet, at least on our floor. It has a large bathroom. I can't answer for the shower pressure as we did not use it. There is a sofa that I… more

We recently stayed at the Hilton President. We were given an upgrade to a Junior Suite (thanks!). The room was large and clean. Comfortable pillows. It was quiet, at least on our floor. It has a large bathroom. I can't answer for the shower pressure as we did not use it. There is a sofa that I assume has a hide-a-bed. Big screen tv with lots of channels. I didn't see a mircowave. It's near the Sprint/T-Mobile Center (or whatever it goes by now). Multiple restaurants nearby. The only real drawback is you have to check in before you can park your car in the garage.

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“Diamond Member Yet Bitter Taste”

Strengths-- Very nice and responsive staff. The Drum Room staff were always INCREDIBLE! Areas for improvement: -Context: Room (Suite) that we we paid about $1000/night (including taxes). -Dated room that felt like a prison cell- dark (limited light); 2 extremely small windows in the entire s… more

Strengths-- Very nice and responsive staff. The Drum Room staff were always INCREDIBLE! Areas for improvement: -Context: Room (Suite) that we we paid about $1000/night (including taxes). -Dated room that felt like a prison cell- dark (limited light); 2 extremely small windows in the entire suite. -Lacquer top furniture in the entrance. So old that we put cold items from the grocery store on it and the moisture got trapped which left white scuff marks. Our fault for leaving the cold items on there, but the furniture was already scratched and looked like it needs replacement. -Bathroom door handle was loose and fell off, but my husband fixed it. -3 nights of the AC rattling all night. Reported this to the front requesting they fix it. They said Engineering went (at least the first night), but no change, nor did they confirm that engineering visited the room. We know this only because we reported the issue the second night. Gave up after that. Nearby hotels were sold out because of the volleyball tournament, but would've considered checking out early. They charged room damage fee of $500 initially and then dropped it to $150: -White scuff-- nit picky, but OK. -Blue scuff along the wall that required to be painted. Don't know where this was and upon asking, they couldn't say exactly. -Gold trim on a bedstand fell off? You decide--- Room rate + problems with the room and the level of damage. Fair? From our experience (and we travel all over the world)-- this is the first time this has happened, but not surprising as Hilton as a brand has been declining.

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