Doubletree By Hilton Manhattan

“Overall a fine place to stay but nothing fancy”

It’s an okay spot. Like many other DoubleTrees it was something else before and renovated. Things like the ceilings in the hallways to the rooms are quite low give it sort of that budget feel but the rooms themselves are quite large and nice enough. Seems clean. Bathrooms are a little small and the… more

It’s an okay spot. Like many other DoubleTrees it was something else before and renovated. Things like the ceilings in the hallways to the rooms are quite low give it sort of that budget feel but the rooms themselves are quite large and nice enough. Seems clean. Bathrooms are a little small and the shower head is low (low ceiling). I am 6 feet tall and the shower head is no higher. Price is good. I’d stay here again but you have to be okay with it not being anything too fancy (certain DT properties are fairly upscale, have executive lounges, etc.). I say this as someone with about 975 nights in Hilton properties and probably 150 at various DTs. Breakfast was fine, just a buffet. Not much different than you’d find in say a Hampton Inn (probably better but similar selection). Since I get the food and beverage credit it was free to me but if you don’t have that perk (gold/diamond members) I would skip it for $12.50.

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“Outstanding Customer Service :-D”

Mechanical emergency necessitated unexpected stay so while waiting for tow truck I made my reservation via Hilton app. I arrived rattled, disheveled, shaken from losing my front wheel merging onto I-70 when ball joint failed, yikes !!! Helpful beyond words, everyone on staff was so very kind. I … more

Mechanical emergency necessitated unexpected stay so while waiting for tow truck I made my reservation via Hilton app. I arrived rattled, disheveled, shaken from losing my front wheel merging onto I-70 when ball joint failed, yikes !!! Helpful beyond words, everyone on staff was so very kind. I wrote names down on a paper I can't find now or I'd mention them individually because they truly deserve recognition. This hotel is sprawling w/rooms centered around huge open area with bar/restaurant & indoor pool right off the lobby. Behind fire doors are hallways with exterior rooms which are probably quieter than the interior rooms when lots of people are enjoying the pool. The layout is kind of confusing at first & friendly gal at front desk escorted me to my room, pushing the luggage cart while I held my little dog. Sweet kid! The room, king single, was lovely, spacious, spotless. Free wifi w/ample signal, in-room coffee & fridge. Although there was no microwave in the room, there was one in lobby available for guests to use. Shower-only bathroom was sparkling clean w/lots of bright white towels but not much counter area. Bed was very comfortable w/nice linens. Was awake at 3:30am wondering about the extent of damage to my pickup, finally fell back asleep about 6:30am...fire alarm went off @ 7:30. I had been given breakfast voucher but be advised they don't have a free continental, it's an order off the menu scenario. I enjoyed crispy home fried potatoes and grilled jalapenos. Enterprise located across the street was handy as I ended up renting a car to drive home to Missouri while repairs were being made. When my truck was ready I found another hotel just a couple blocks from auto shop but otherwise would've happily stayed here again.

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“Disappointed. Average.”

Biggest complaint is how the rooms and hallway smell musty like a wet dog. Water damaged ceiling tiles in hallway. Large industrial fan blowing by ice machine which is now making the smell worse. Breathing issues started while staying here. Room I was in has no window to the outside, only one wind… more

Biggest complaint is how the rooms and hallway smell musty like a wet dog. Water damaged ceiling tiles in hallway. Large industrial fan blowing by ice machine which is now making the smell worse. Breathing issues started while staying here. Room I was in has no window to the outside, only one window to internal atrium with indoor pool. Renovations in some places were good. Other areas like ceilings, hallways, and room bathrooms need work. Toilets are old and too low to the ground. Shower ceiling has paint peeling. Old tile needs replacing. No microwaves in rooms. Breakfast bar was ok. Dinner only has a small menu and isn’t worthwhile. Overall I was disappointed and expected more from a Hilton branded hotel.

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“Worst stay in 18 days. Air conditioner did not cool room, no ironing board, brkf took over an hour. Staff were pleasant.”

The Hotel was old and needed many repairs.