1 Hotel Hanalei Bay

“Excellent service, food and OMG Views!!!!!”

I read the reviews before the trip and was a little concerned about the feedback from some travelers. However, our stay was fantastic. We stayed 3 nights (room 702) and absolutely loved every minute, The service was very attentive and quick. We booked with Amex Platinum card, so we had free breakf… more

I read the reviews before the trip and was a little concerned about the feedback from some travelers. However, our stay was fantastic. We stayed 3 nights (room 702) and absolutely loved every minute, The service was very attentive and quick. We booked with Amex Platinum card, so we had free breakfast and additional $500 in hotel credits - which we used for our meals. The hotel's food is very good and has a great variety for vegetarians. We enjoyed the adult infinity pool a lot - breathtaking views of the mountains. Yes, it rained a bit during our stay - but this is Napali coast, the rainiest part of the island, so I am not sure what people are expecting. One day it rained a lot, but other days it was sunny all day with very brief drizzle, so we went on a hike. I would do it again in a heartbeat. The dramatic views of the hotel are unmatched. We loved it and we want to come back again soon. The view of the emerald mountains every morning is simply unforgettable. It felt like we were in the Lord of the Rings movie, every day.

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“Wellina Terrace”

My wife and I had a wonderful birthday dinner and anniversary celebration at Wellina Terrace. Our server, Mokihana, was amazing! She was kind, patient, cheery and in a great mood. Easily one of the best waitresses we’ve had! We spoke to David, the manager and gave him our praise for her. Both of th… more

My wife and I had a wonderful birthday dinner and anniversary celebration at Wellina Terrace. Our server, Mokihana, was amazing! She was kind, patient, cheery and in a great mood. Easily one of the best waitresses we’ve had! We spoke to David, the manager and gave him our praise for her. Both of them were wonderful to speak to!

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“Wonderful experience with top-notch service”

We have had a wonderful experience here! The rooms are gorgeous with unbeatable views. And, the service has been impeccable. In particular, Anthony at the beach and Olivia at Wellina Terrace were both excellent.

“Disappointed”

The location, views, and setting of 1 Hotel Hanalei Bay are absolutely spectacular easily 10/10. Unfortunately, the service experience does not match the beauty of the property or the price point. To be fair, most of the staff were individually very kind, polite, and genuinely tried to help. The … more

The location, views, and setting of 1 Hotel Hanalei Bay are absolutely spectacular easily 10/10. Unfortunately, the service experience does not match the beauty of the property or the price point. To be fair, most of the staff were individually very kind, polite, and genuinely tried to help. The problem seems to be operational rather than personal. There is a noticeable lack of coordination b etween departments, very little follow-through, and we constantly found ourselves having to chase requests that should have been handled automatically at a luxury hotel. Even at breakfast, we sometimes waited 15 minutes just to be seated. The rooms also felt quite small and not particularly practical. The most disappointing issue, however, was the serious ant problem in our room. We reported it multiple times, but it was never properly resolved. There were ants everywhere including on our bed and nightstands. Within 10 minutes of receiving room service, ants were already covering the food. We had also purchased approximately $500 of groceries, and by the next morning they were covered with ants, even though almost everything was sealed. At approximately $2,000 per night, this simply should not happen and if it does, it should be addressed immediately and decisively. We are on an extended family trip and have been staying at some exceptional luxury hotels, so we have had a good opportunity to compare service standards. Unfortunately, from an operational and service perspective, this was the weakest hotel experience of our trip. The frustrating part is that the people themselves were lovely and genuinely seemed to care. The systems, coordination, and management behind them simply did not allow them to deliver the level of service expected at this price point. An extraordinary property in an extraordinary location, but true luxury hospitality requires more than beautiful views.

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