Fairfield Inn & Suites By Marriott Keene Downtown

“Charming, with some minor caveats”

The hotel is perfectly located in the center of historic downtown Keene, NH. The staff are warm and friendly. Our room was clean, surprisingly large, and well-stocked with towels and cups and coffee, and had a mini fridge that worked well. And the free breakfast had good choices from grab and go (c… more

The hotel is perfectly located in the center of historic downtown Keene, NH. The staff are warm and friendly. Our room was clean, surprisingly large, and well-stocked with towels and cups and coffee, and had a mini fridge that worked well. And the free breakfast had good choices from grab and go (cereals, oatmeal, muffins, fresh fruit, etc) to hot prepared foods (eggs, bacon, potatoes, etc). But a few things missed the mark. The window air conditioner blocks the ability to close the shades, so the room was brighter than ideal at night. The mattress felt soft and saggy, like it was probably due for replacement (unless it was just that soft to begin with?). And some of the furniture in the room was tired and old and visibly falling apart (the bed headboard was flaking and peeling, and the desk chair was basically unusable, beat up and shedding pleather, see attached photos). I would probably return again despite the minor condition issues in our room (and perhaps we just got unlucky and other rooms are in better shape), but I do think a Marriott brand hotel that costs several hundred dollars a night should replace damaged room furniture before it starts to look this beat up.

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“Clean, comfortable and close to it all.”

If you want to be in the center of things in Keene NH, the Fairfield Inn, Downtown is the place to be. Our room looked right out on the hustle and bustle of Main Street with shops and restaurant all just a stone's throw away. The room was spacious and clean and bathroom and linens were clean but th… more

If you want to be in the center of things in Keene NH, the Fairfield Inn, Downtown is the place to be. Our room looked right out on the hustle and bustle of Main Street with shops and restaurant all just a stone's throw away. The room was spacious and clean and bathroom and linens were clean but there were a few nit-picky things. The one upholstered chair was a bit old and seemed to have some worn-out springs, the refrigerator was on high but didn't seem very cold and the AC/Heating unit was a little loud. Plus, the thermostat was not intuitive, so it took is a bit to figure it out. The lobby area was a bit cluttered with no real place to sit and read or chat. However, the breakfast room was bright and well-stocked with many options. You certainly didn't walk away hungry.

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“Breakfast food , basement room bad”

Just came home from a 2 night stay. We booked here last minute, as it was only of only a few options that could accommodate a family of 5 in one room. The woman at check in was very friendly and helpful. Location is great and my kids loved the hot chocolate available in the lobby. However, we were … more

Just came home from a 2 night stay. We booked here last minute, as it was only of only a few options that could accommodate a family of 5 in one room. The woman at check in was very friendly and helpful. Location is great and my kids loved the hot chocolate available in the lobby. However, we were given a “suite” in the basement which I found to be musty and smelly. Furniture including chairs, couches and headboard were very worn with stains. I will say that the bed was quite comfortable. We did ask if it was possible to be moved, and we were told there was no room. We explained about the smell (bathroom smelled particularly bad) and the woman at the front desk apologized, said she set up for someone to come clean our bathroom first thing in the morning . She even called our room to confirm that someone would come to clean in the morning. No one came to clean the bathroom, as it was just how we left it when we returned from a day out of room. We did enjoy the breakfast, but that experience felt a bit soured when we were told at 9:55 that breakfast was closed and at 10 on the dot we were rudely asked to leave the dining room so she can clean. This is not the experience we regularly have at Hampton inn and other similar hotels. If I knew we would be given a room in a basement then I definitely would not have stayed here- I would have preferred to pay for 2 rooms elsewhere. I think you should let patrons know if they will be housed in a basement. Thank you

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