Berkeley Park Mgallery Hotel Collection

“Great hotel! A Little Gem!”

We stayed at this hotel for a couple of days during a trip to Miami in April 2023 and were pleasantly surprised with this hotel. Super well located: walking distance to the beach and restaurants and bars. The lobby is gorgeous. Staff is courteous. The hotel provides access to chairs on the be... more

We stayed at this hotel for a couple of days during a trip to Miami in April 2023 and were pleasantly surprised with this hotel. Super well located: walking distance to the beach and restaurants and bars. The lobby is gorgeous. Staff is courteous. The hotel provides access to chairs on the beach via a third party. The rooftop pool is nicely equipped with chairs and lounges. We enjoyed a quiet afternoon reading by the pool. The rooms have been updated and are nice and comfortable. However, the walls are thin and the hallways are a bit noisy.

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“Service is at the standard of an airbnb…”

What we like: - the location - the room (beds and comfort) - the swimming pool on the roof top what we don’t like - the reception and lobby where you can’t see the staff hidden by the desk - lack of service at the reception : no greeting, no any treatment as you can feel a guest - no f&b servic... more

What we like: - the location - the room (beds and comfort) - the swimming pool on the roof top what we don’t like - the reception and lobby where you can’t see the staff hidden by the desk - lack of service at the reception : no greeting, no any treatment as you can feel a guest - no f&b service when the All website sold us a stay b&b ; the guy at the reception just told us to complain to Accor…. - breakfast is in a restaurant shared with other hotels guests, located 2 blocks from the hotel and with a very limited “à la carte” menu and a choice restricted to 1 drink (hot or juice) + 1 dish

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“Pleasant stay in general. Nice Hotel. Sadly, it went wrong 2 months after.”

In general, we enjoyed our stay in Miami. We have a pleasant 4 nights stay in this Hotel. Check in is quick but male reception not really interested of having conversation. He asked me for my card details to pay for taxes or some kind of resort fee for $45.00 a day and held it for deposit for i... more

In general, we enjoyed our stay in Miami. We have a pleasant 4 nights stay in this Hotel. Check in is quick but male reception not really interested of having conversation. He asked me for my card details to pay for taxes or some kind of resort fee for $45.00 a day and held it for deposit for incidentals which is understandable. Asked for a receipt but told me they dont issue receipt. Bed is comfy, quiet sorrounding which we wanted as we don't really like the buzz along the main roads. Breakfast is unusual as you will be given a voucher to use and have your meal to a restaurant few blocks away from the hotel. Breakfast is satisfying. We didn't get to swim at their pool because its not heated so we just enjoyed the views on the rooftop. Check out was ok with the nice lady reception, still no receipt provided. So i thought it was ok, no dues. However, on 21 March 2024, the Hotel suddenly charged me with £581.44 plus $17.15 transaction fee! I was shocked and gobsmocked!! I dont owe anything to this Hotel. So I queried. After few days and emails exchanged, they claim that it was for a pending charge and subsequently confirmed its for our room charges. Astounding! I booked and paid upfront everything as a package with @lastminute.com #lastminute.com for both flight and Hotel on 18 July 2023 and it was then confirmed. Why all of a sudden after 2 months, the Hotel charged me for room which i already paid! Whatever their claims, should the Hotel performed due diligence in chasing #lastminute.com for the room charges? In my point of view, this is supposedly nothing to do with me. The Hotel should be the one chasing #lastminute.com in all possible ways they can to collect the money owed, but instead, they went for the easiest way out in charging me with my card they are holding without my knowledge which i found it so wrong and unfair. As it seems this will take time to resolve the issue tossing me between the Hotel, the card issuer and @lastminute.com is ridiculous and Im not so happy about. Why on earth should i be dealing with this? This is stressing me out big time! I am sharing this for you guys in case you have the same experience and i would appreciate your inputs on how to deal with this kind of issue. This is frustrating me as this was supposed to be a happy holiday with my husband but now it turned out awful. We had great time and nice memories in Miami but now its ruined by this terrible mistake. I've been in contact with @lastminute.com #lastminute.com and still waiting for reply. So watch this space pips!!!

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