Arizona Charlie's Decatur

“I Stay Here Every Time I Am In Las Vegas”

I have been staying at Arizona Charlies, Decatur, for years and always opt for a Meadows Room. This was a 4 night stay and I did need to request a room change after thet first night because of antisocially noisy guests on the floor above me. Staff were quite happy to move me. I find that the r... more

I have been staying at Arizona Charlies, Decatur, for years and always opt for a Meadows Room. This was a 4 night stay and I did need to request a room change after thet first night because of antisocially noisy guests on the floor above me. Staff were quite happy to move me. I find that the rooms on the 1st floor tend to be much quieter and this was the case this time. The room is spacious enough and, whilst not fancy, is perfectly adequate. The bathrooms are too and I like the fact that they have bath tubs. Everything was clean and the room was serviced daily. There are plenty of eating options within the casino. I don't agree in principle about the Resort Fee, but it is a fact of life in Las Vegas. It is a much lower charge than on the strip and it does include parking. The car park is regularly patrolled, which is causes me to feel that my car is very secure. There is an outdoor pool and hot tub and this is one of the strong positives about staying here. On this occasion, however, they were both closed for refurbishment and this wasn't highlighted on the website or in advance by the hotel. This made a huge difference to my visit. My greatest issue is that the reception staff consistantly process the payment of a $75 deposit incorrectly and rather than putting this through as a preauthorisation on the guests card, they actually process it as a payment. When the guest is from overseas this triggers the exchange rate differential that is as high as 20%. A 2.99% currently charge is also applied both times. If processed correctly as a preauthorisation this would just be a holding entry to protect the hotel until the guest checks out. My issue was compounded this visit in that the payment hasn't been refunded at all and I have needed to raise a complaint to the hotel to resolve this. It is worth noting that Arizona Charlies is the only hotel I have ever experienced that incorrectly processes the preauthorisation (I stay in hotels for over 75 nights a year). I suspect that it is a matter of starr awareness

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