Hampton Inn Las Vegas Summerlin

“Incompetent Front Desk”

The rooms were nice however half the rooms back up to the pool and highway and they are poorly insulated. You hear literally everything. The pool/hot tub is filthy...when ringing out your swim attire at the end of a session it is brown. Worst of all the hotel screwed up our reservations. ... more

The rooms were nice however half the rooms back up to the pool and highway and they are poorly insulated. You hear literally everything. The pool/hot tub is filthy...when ringing out your swim attire at the end of a session it is brown. Worst of all the hotel screwed up our reservations. One person in our group had three reservations in her name. The hotel threatened to charge her unless the reservations were taken. Luckily the hotel screwed up with me and another family because they did not have our reservations. However they tried to charge us a higher rate for our rooms. The other person fell for it. I argued the rate and they smugly said they couldn't do better...except I went online and reserved it on the hilton website for the lower rate. I've never seen such smug staff unwilling to figure out a problem and I travel often for work and pleasure. This is not in line with the hilton brand.

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“Meh”

This was my second and last stay here. I was here for work. The first time, I had a huge suite on the first floor with a great set up for working. I thought I booked the same type room for my recent stay, but found I was in the fourth floor in a room with a really odd floor plan and a tiny wor... more

This was my second and last stay here. I was here for work. The first time, I had a huge suite on the first floor with a great set up for working. I thought I booked the same type room for my recent stay, but found I was in the fourth floor in a room with a really odd floor plan and a tiny work space facing a wall. The second visit, the bed was so soft my back hurts. The sheets were too small for the bed and the comforter fabric felt cheap and awful. There is a kitchenette that was nice enough, but no paper plates or utensils that i've always found at comparable hotels. The employees were friendly enough and the service was good. They appear to be short handed and my room didn't get serviced one day before I got home from work at 4:30. I do understand many business have staffing challenges, but I still would have appreciated service. The deal breaker was security. The first time I was there, an employee told me his truck had been broken into in the middle of the day, parked right next to the pool. This time, another guest told me his truck had been broken in to and ransacked the night before. I drove to Vegas for work, so it was my own car and not a rental I was parking there. I was nervous each morning that I would come out and find my car damaged. I tried to find another hotel so I could leave, but the big CES convention was in town and everything was booked. There are ways to add cameras 📷 r security to the parking areas that might help cut down on the car break ins. I won't stay here again.

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