Homewood Suites By Hilton Syracuse Liverpool

“Met our needs, but room for improvement”

We needed a 2 bedroom, 2 bath suite for a short stay with our grandchildren, and Homewood Suites Liverpool met that need. Things like we liked about our suite: great, spacious layout. Parking was available immediately outside our door, which minimized steps and lugging of our suitcases. Everyt… more

We needed a 2 bedroom, 2 bath suite for a short stay with our grandchildren, and Homewood Suites Liverpool met that need. Things like we liked about our suite: great, spacious layout. Parking was available immediately outside our door, which minimized steps and lugging of our suitcases. Everything in the suite seemed to work. I had occasion to use the washer/dryer (you must provide your own laundry detergent and softener), the microwave, etc. They accommodated our request for daily housekeeping, which was appreciated. Towels were plentiful and of a good quality. The full sized shampoo, conditioner, shower gel in the bath were also of a good quality and were full so we didn't run out! Although we were on the first floor, there were no signs of pests/insects, something that can't be taken for granted on the ground floor. Not so-good: The floors and rugs were not clean, which was disappointing. The bottom of my new white socks were very dirty after walking on them. We found this to be true during an earlier stay too. I know that the rugs and floors can't be shampooed/cleaned after very guest, but they can do better. (In fact, we continued our trip in a Homewood Suites in a different location and found the floors much cleaner.). My only other requests are to add a magnifying make-up mirror and to add a small trash receptacle in the toilet/shower area. All in all, it met our needs but it could have been a perfect stay if those few items were addressed.

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“No title”

Bit of a strange hotel. It is old, well one building is really old, the other not so old, and both housing units are completely separate from the main office/lobby/eating area. This hotel seemed at the time of booking to fit our needs for a family medical emergency. But once we got there, and it w… more

Bit of a strange hotel. It is old, well one building is really old, the other not so old, and both housing units are completely separate from the main office/lobby/eating area. This hotel seemed at the time of booking to fit our needs for a family medical emergency. But once we got there, and it was too late to cancel we discovered my elderly family members had to walk, with walkers from one building to the main lobby for breakfast, therefore they didn't go. The housing unit we were in was very old, to include the furniture and drapes, as in Victorian old. I will tell you though, it was clean. Housekeeping was visible everywhere, because THEY use the luggage carts, so you could find them on every floor with their work stuff on them. Probably my biggest disappointment was I specifically asked for a handicap room, walk-in shower for my 96 year old father. I called, more than once to double check, each time being reassured by the same person that this was going to be no problem. I called again the day they were to check in, again reassured and it would be no problem. ONLY to discover they were then put in a regular room!!! I was beyond furious. I mean seriously! So as to the question would we ever stay here again. NO.

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