Courtyard By Marriott New Orleans Near The French Quarter

“Sadly and surprisingly disappointed!”

Everything changes—and not always for the better. Sadly, my longtime go-to spot in New Orleans has started to slip. I reserved well in advance and even called to double-check that I’d be getting a room with a roll-in shower. On arrival, things initially looked promising: a big automatic entrance do… more

Everything changes—and not always for the better. Sadly, my longtime go-to spot in New Orleans has started to slip. I reserved well in advance and even called to double-check that I’d be getting a room with a roll-in shower. On arrival, things initially looked promising: a big automatic entrance door and a wheelchair ramp. But that’s where the problems began. At the top of the ramp, carts and stands were blocking the path, making it difficult to maneuver independently. I was placed in Room 111—the same room I stayed in six months ago. Unfortunately, the light and wall outlets on the right side of the bed didn’t work. That’s not a small issue when it’s the only place in the room where I can charge my wheelchair. The turning radius in relation to the light swi he's and outlets is inadequate and a major challenge. Maintenance came, attempted a fix, and said they’d return. They never did. Five days later, I checked out, left the state, and the problem was still unresolved. The shower itself was technically roll-in, but the hanging shower rod didn’t work, and the soap and shampoo dispensers were mounted far too high to be reachable from a wheelchair. These are basic accessibility details that matter—especially for full-time wheelchair users. I’m genuinely disappointed. I’ve stayed here at least four times before and never experienced this many issues. It’s still a great option in terms of price and location, but at this point, it’s not truly accessible or reliable for wheelchair guests. I was also surprised to find that nearly the entire staff appears to be new. Everyone was pleasant, but many lacked basic knowledge of the area—something you’d expect in a major tourist destination. I hope this place gets back to the standard it once held, because it used to be a solid, dependable choice. Right now, though, it falls short.

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“Great location”

Stayed here 4 nights at the end of Oct. Great location. Easy walk to almost everything you want to do. Trolly stop fight in front of hotel. Staff were pleasant. Room was clean. My first gripe is that the shower gel, shampoo/conditioner were attached to the wall at least 6ft. high or more. … more

Stayed here 4 nights at the end of Oct. Great location. Easy walk to almost everything you want to do. Trolly stop fight in front of hotel. Staff were pleasant. Room was clean. My first gripe is that the shower gel, shampoo/conditioner were attached to the wall at least 6ft. high or more. I am 5'3" so it was a challenge for me to reach on a slippery shower floor. Second gripe is that the trash can provided is very tiny. If they are only going to clean the room once while I am there, they need a larger one!! Third, the pillows were worn out, no support what so ever. Mattress was good, just need better pillows.

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