Hyatt House Sterling Dulles Airport-North

“Highly recommend”

I was quite happy with this hotel. The room was very comfortable, larger than expected, with full size fridge and kitchen facilities. Everything was very clean, shower was hot, bed was comfortable. The breakfast was way better than your average airport hotel. They had name brand tea (Tazo) rather … more

I was quite happy with this hotel. The room was very comfortable, larger than expected, with full size fridge and kitchen facilities. Everything was very clean, shower was hot, bed was comfortable. The breakfast was way better than your average airport hotel. They had name brand tea (Tazo) rather than the cheap stuff. Even the bread for toast was super fresh, extra thick, obviously better quality. I really enjoyed the berry compote and nuts provided for the yogurt. Staff was helpful and professional. Would stay here again and highly recommend it.

less

“Great service, clean rooms, amazing breakfast”

It was very clean and the staff was very helpful. The rooms were very clean and the breakfast was one of the best ones I've ever had. Definitely will stay again!

“With a little effort, this could be a five star property.”

This was a nice looking property and the rooms were pretty awesome. The breakfast was very nice. There was a laundry room. There was a pretty cool grass area beyond the parking lot for the dogs to walk on, but there was poop everywhere. I would have given five stars except for a couple of things. F… more

This was a nice looking property and the rooms were pretty awesome. The breakfast was very nice. There was a laundry room. There was a pretty cool grass area beyond the parking lot for the dogs to walk on, but there was poop everywhere. I would have given five stars except for a couple of things. First, the dog poop was everywhere. There was not one bit of grass where my dogs could go to the bathroom without stepping in dog poop. I told the front desk about it the first day and I was there for five nights and nobody ever did anything about the dog poop everywhere. Also, they didn’t offer poop bags. I have 20 rolls of poop bags myself and I always pick up my poop and if somebody missed a poop and I have my bag out, I’ll get the other poop too, but this was such such a huge huge mess. I couldn’t have made a dent in it. Maybe if they put bags out people would pick up the poop. I mean they give us toothpaste if we forget it why not put poop bags out in case somebody runs out? Also, the trashcan over by the grass that was used for poop bags was filled to overflowing, and I mean there were probably 25 Bags hanging overflowing the top of the trashcan. It probably hasn’t been emptied in weeks. The second thing was that two of the guys at the front desk were pretty unpleasant to deal with. It seems like nobody told them that this is a customer service oriented job. They were stern and looked at me suspiciously when I talked I mean like they looked at me like they were trying to catch me in a liar or something. And one of the guys talked over me every time I tried to say anything, cutting me off if I tried to speak.

less