Colonial Village Motel And Cottages

“Too expensive for what you get”

Great location but overpriced with very little amenities in the room. Check in process was confusing. We Received automated messages with check information and then did not receive our key code. I called to receive the code after the said time and was told to call back. We arrived late because of… more

Great location but overpriced with very little amenities in the room. Check in process was confusing. We Received automated messages with check information and then did not receive our key code. I called to receive the code after the said time and was told to call back. We arrived late because of traffic and finally got our code. Checked in and left the premises to meet up with other family staying elsewhere. Received a message an hour later letting us know there was a mistake with which room we were given. I said we already checked in and had our belongings in the room. Then I missed a 1am call from the front desk. Went to the front desk in the morning and they had no idea why someone called me. I overheard a couple in the parking lot the next morning talking to the manager about why an employee walked in their room at 1:30 am. They were given no explanation. Our family enjoyed the pools and hot tub but the property needs to do some real updates in the pool area and rooms. Slippery and chipped surfaces on the hot tub floor and pool, broken umbrellas, etc. The room was fine but no chairs or benches to put luggage on or sit. We could hear everything outside our door and in the next rooms. No hooks for towels or belongings. For the price, and lack of clear communication with staff for check in, I would not stay here again. Whatever company owns this property needs to step up and put some real TLC to make guests experience better.

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“Fine but pricey for what you get”

Check-in was a hassle. The self check-in process seems modern, but I never actually received my code, so I had to go to the front desk anyway. Unfortunately, no one was there to help for about an hour. The room itself had some issues. It was quite dark, with not much lighting, and there was no sur… more

Check-in was a hassle. The self check-in process seems modern, but I never actually received my code, so I had to go to the front desk anyway. Unfortunately, no one was there to help for about an hour. The room itself had some issues. It was quite dark, with not much lighting, and there was no surface space to put anything down. The walls are also pretty thin — you can hear people outside and in neighboring rooms, which made it hard to feel settled. Amenities and staff were limited overall. That’s okay for a no-frills stay, but given the price, it felt like you weren’t getting a whole lot in return. Bottom line: A fine place to stay, just manage your expectations — it’s a bit pricey for what’s actually offered

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