Graduate by Hilton Ann Arbor

“Great place for stay if family in hospital at U of M.”

We used the Graduate for housing while I was in need of surgery at a U of M hospital. We were more than 2 hours from home, so my husband needed a hotel for the stay. While Michigan Medicine does have their own Med Inn, it’s very basic, small, and was full, for the week we needed a place to stay. … more

We used the Graduate for housing while I was in need of surgery at a U of M hospital. We were more than 2 hours from home, so my husband needed a hotel for the stay. While Michigan Medicine does have their own Med Inn, it’s very basic, small, and was full, for the week we needed a place to stay. My husband was able to walk each day from the Graduate to the Kahn Pavillion hospital on the medical campus where I was housed, with ease. It was a 12 minute walk and he enjoyed the exercise from sitting all day in hospital. Another tip: parking is actually cheaper to leave your car overnight at hospital ramp and walk back and forth than it is to pay for Graduate’s valet only parking. While we were there, there was significant road construction near the new hospital so parking in P5 for the Pavillion hospital was actually free. Your timing for that may not work and the other hospital parking structures were charging, but still less expensive to keep car parked at hospital for 24 hour periods. Husband had a great bed, and loved his dinners there nightly in the restaurant bar when he’d leave me for the evening. If you aren’t aware, Michigan Medical Accommodations, can make the reservation for you, at a significant discount, and there was no penalty for checking out earlier than we had originally planned for, when I was released earlier than expected. It’s a wonderfully quirky decor all designed to look like school decor. Our two bedroom Queen room also housed a mini fridge in the card catalogue styled dresser- perfect for staying a longer visit. Walking distance within a block to Target, CVS, multiple restaurants and ice cream shops.

less

“Nice stay”

Check in was fast and the front desk agent was very nice. We stayed on the 14th floor. Room and bathroom was very clean. The bed was very comfortable. The only thing we didn’t like was the horrible valet service. It’s $40 per night and it takes 30 minutes to get your vehicle. Location was great.

“Maintenance Issues & Uncomfortable Stay”

I stayed at this hotel for two nights during a business trip, and unfortunately, my experience was disappointing. The property felt dark and uncomfortably cold throughout my stay. When I arrived, my room was only 63°F, and despite contacting the front desk, the temperature never rose above 66°F. … more

I stayed at this hotel for two nights during a business trip, and unfortunately, my experience was disappointing. The property felt dark and uncomfortably cold throughout my stay. When I arrived, my room was only 63°F, and despite contacting the front desk, the temperature never rose above 66°F. The bathroom also needed attention. There was visible mildew or mold where the shower floor and wall tiles met, and it appeared to be in need of a thorough cleaning. The most frustrating issue was the toilet, which ran continuously. After I reported it, maintenance responded quickly and replaced the flapper and diaphragm, but the problem persisted. I informed the front desk again, yet the issue was never fully resolved. I had to shut off the water valve each night just to avoid the constant noise while trying to sleep. While I appreciate the prompt initial response from maintenance, this property falls short of the standard I typically expect from a Hilton. The hotel would benefit from some much-needed improvements and better attention to maintenance issues.

less