Tru By Hilton Novi Detroit

“My Faith in Humanity and Hope for Hospitality Retored!”

After a recent string of subpar stays during a long road trip, I was finally met with the epitome of hospitality, that restored my faith in humanity, and gave me hope for the future of Hospitality. That restorer’s name is Raymone, and he is the superstar night auditor at this property. Being a solo… more

After a recent string of subpar stays during a long road trip, I was finally met with the epitome of hospitality, that restored my faith in humanity, and gave me hope for the future of Hospitality. That restorer’s name is Raymone, and he is the superstar night auditor at this property. Being a solo driver on a road trip means different hours when you have enough energy, alertness, and strength to drive. Raymone understood this. I had just finished getting out of the sweltering heat in Tennessee and then Kentucky, and knew the only safe time to drive was at night with my car’s broken ac, given the lower temps. I was leaving Kentucky at midnight and knew I’d make it to Detroit around 6am (not including stops and construction)- So I called the hotel to see if it was sold out, and if an early check-in was a possibility. Raymone heard my request, saw the clean and vacant rooms, and hospitably accommodated my request. Far too often, certain properties enforce nonsensical policies about not being able to check-in before the official check-in time despite having clean, vacant, ready rooms. If it’s available, the right thing to do is to allow guests to access their booked rooms. After Raymone proved that common sense and hospitality are not completely dead, I had to write this review. Because shift change already occurred before my arrival, I didn’t get to shake the hand of the man who I wanted to thank in person. Later that night, I met Triniti- another shining example of hospitality! I asked her if Raymone would be working overnight, but she let me know he wasn’t. Not only was Triniti’s kind smile welcoming and genuine, but she was eager to assist me. She ensured me that she’d pass my thanks onto him. Luckily I was able to meet Raymone the second night of my stay- what a blessing. I feel honored just to get to know such a kind human being. Raymone and Triniti are the only reason this is a 5 star review. There were parts of the stay that weren’t great, but interacting with Raymone and Triniti lessened the not so great parts. I hope these two employees get the recognition they deserve. Thank you again Raymone and Triniti- you are the reason people come back and hospitality still exists in a world full on criticsm, skepticism, and judgement. Never change, and keep spreading kindness and goodness! -Katherine M

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