Best Western Bloomington Edina - Minneapolis

“Did not feel safe!”

Dried blood stains left on bedding and pillows. Pry marks on unit door showing forceable entry was made. Can see hallway lights shining through damaged door frame. Ice machine broken for over a years, never fixed or replaced show person at front desk pictures and his only remarks were it's a older… more

Dried blood stains left on bedding and pillows. Pry marks on unit door showing forceable entry was made. Can see hallway lights shining through damaged door frame. Ice machine broken for over a years, never fixed or replaced show person at front desk pictures and his only remarks were it's a older hotel it should be expected.

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“Looking into other places to stay!”

The reason I only gave three stars instead of 5 is because.... We stayed here before when my son was airlifted to HCMH. We were very impressed with how clean the rooms were that my family stayed in. And thought for sure we would stay again. This last stay we booked for three days. Unfortunately, th… more

The reason I only gave three stars instead of 5 is because.... We stayed here before when my son was airlifted to HCMH. We were very impressed with how clean the rooms were that my family stayed in. And thought for sure we would stay again. This last stay we booked for three days. Unfortunately, this stay wasn't as good! The pool and hot tub were closed for repairs (one reason I wanted to stay here because I am disabled and the water really helps my condition especially the hot tub) the heater in our room was very loud and we couldn't control the temp. We called the front desk to ask if there was a way that we could be switched to a different room. The front desk would pick up the phone and put us immediately on hold. As I patiently waited on hold for about 5-7 minutes. I got hung up on. So I figured the front desk might be just busy. I made my way down and spoke to Brittney about the heater and she was great about getting us into another room. She asked us to go look at the room to be sure it was ok. We went to the room and you could tell it was not Cleaned. The bed and pillows were a mess. The garbage had not been emptied and the room cards were still on the desk. So that pretty much told us it was not cleaned. We made our way back down to tell her that it wasn't up to standards, and how it was far from being cleaned! While I waited for her to come back from whatever room she was in down the hallway. (And it wasn't the office) there were 5 people who were also waiting to check in. They said that they called numerous times to confirm check in and nobody would answer the phone. We did end up getting into another room that was up to standards. The only complaint on that room was the smell of skunk which I believe to have been weed coming from another room next door. The first time we stayed here the breakfast was phenomenal. Great choices. Better than the Hilton we stayed at previously. This last time the omelets were like rubber and I almost got burnt by that pan that was just sitting on a plate warmer not secured at all. The potatoes that were served tasted good, but they were sticking to the pan and difficult to serve up! (Maybe some Pam spray could be used) We didn't complain while we were there and maybe we could have. Not sure if we would stay here again. Maybe, if we were given a discounted stay for another time to try?? The whole thing is. We also bragged about our first stay to friends who also booked here and I was kinda embarrassed as they had some issues as well, but not to the extent of ours. Just being honest! Have a great day.

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