Candlewood Suites Eagan Arpt South - Mall Area By Ihg

“My new Twin Cities go-to hotel”

This Candlewood Suites property was very clean, well-renovated, comfortable, with very friendly staff to go along with it. We stayed in a 2 double, 1 bedroom suite which was perfect for the three of us. One staff member in particular, I didn’t get his name unfortunately, however it was the taller m… more

This Candlewood Suites property was very clean, well-renovated, comfortable, with very friendly staff to go along with it. We stayed in a 2 double, 1 bedroom suite which was perfect for the three of us. One staff member in particular, I didn’t get his name unfortunately, however it was the taller male with dreadlocks, was very accommodating, friendly, and quite personable, a great asset to the hotel’s team. Lucas was very helpful and accommodating when booking the reservation, relatively last minute to when our trip was. My only issue was that the bathroom door didn’t properly close as it wasn’t hung correctly, but still provided enough privacy to feel comfortable. This property has definitely become my go-to when my travels bring me to the Twin Cities. Keep up the amazing work!

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“Attractive, fully renovated extended stay hotel”

I stayed here several times previously when it was a Staybridge Suites. But the change in affiliation coincides with a complete renovation and other changes, so time for another review. We stayed 5 nights over Christmas to visit family nearby, so the hotel had few guests (based on the parking lot) … more

I stayed here several times previously when it was a Staybridge Suites. But the change in affiliation coincides with a complete renovation and other changes, so time for another review. We stayed 5 nights over Christmas to visit family nearby, so the hotel had few guests (based on the parking lot) most nights and was quiet. The changes are mostly positive. Our room (the smallest type of unit, dubbed studio suite) was fully renovated; so are all public areas. It was attractive and modern, very clean since newly renovated. The bed linens are above average, and the bed was new and really comfortable (but see below). Mechanicals worked correctly. There is a full kitchen including dishwasher, microwave, and cooktop, with enough dishware and utensils for two people (and some pots and bowls). A full size refrigerator was a great convenience. Internet was on the slow side but worked properly once you log in. Although I read some complaints about staff in other reviews, everyone I encountered was really nice, cheerful and easy to deal with, and made me feel welcome, including when I made a few extra requests. Negatives: there were a bunch of little annoyances which together added up to knocking one star off. *The bed was full size, not the advertised queen size. * If you want bar soap (as opposed to pump liquids), you have to ask the front desk for it. * The attractive new window blinds were installed backwards: the room darkening shades are hidden behind the thin drapes that admit light, which means closing the former when the latter are closed (which is most of the time) is a complicated operation. The thin drapes should have been closer to the window. * Also the shades were installed over the HVAC unit so it blows into the shades, not the room. I used a piece of sheet metal someone left behind from the renovation to hold the shades on the window sill behind the blower (the iron would also work for this). * The bathroom is attractive but small; the renovation was limited of course by the existing structure. The shower-bath is the old small size, but clean with a neat adjustable shower head. * Small closet, though tons of drawer space. *On a one-off, the locked side entrance door was broken (wouldn't latch securely and thus a security risk) the first four of the five nights we were there. *Finally, when it was a Staybridge Suites there was a really good extensive free breakfast; that is gone. All these things are little but they could be annoying. But I wouldn't hesitate to stay here again. And the price is reasonable for a large city.

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“Going through new management transformation; a comfortable pet friendly electric car place if you are understanding.”

My husband and I stayed here with our two dogs for five nights; we did the same in May 2021. It’s a convenient place near our family, they have large suites and common areas, and electric car chargers. It feels like a home environment, with the staff being readily available but also giving guests… more

My husband and I stayed here with our two dogs for five nights; we did the same in May 2021. It’s a convenient place near our family, they have large suites and common areas, and electric car chargers. It feels like a home environment, with the staff being readily available but also giving guests privacy and flexibility to enjoy their amenities. The king suite was like a little apartment with separate bedroom and a kitchenette. We were about to set up our Roku for our favorite streaming shows. Apparently the property was just purchased by new management and they have an entirely new staff. Christina was brought in to help train the staff and help the property get back in shape. She and maintenance man Evan were hustling to accomplish all of that and we witnessed considerable improvement within the few days we were there. Their staff is wonderfully diverse and quick to help. If you choose to stay here in September 2022, expect to report some maintenance issues. If you have any problems, do not hesitate to ask for help. We look forward to visiting again next year!!

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