The Suites At Fall Creek

“Aging and tired, but not far from excellence”

The Suites at Fall Creek is an aging and tired property, but well-positioned and not far from improvements that could make it a great stay. We stayed in a two-bedroom unit, while another member of our party was in a studio. The location of the property is nice, being outside of the busy area of tow… more

The Suites at Fall Creek is an aging and tired property, but well-positioned and not far from improvements that could make it a great stay. We stayed in a two-bedroom unit, while another member of our party was in a studio. The location of the property is nice, being outside of the busy area of town and right on the highway out of town, while still being pretty accessible to most of the activities. It's just down the street from the Runaway Mountain Coaster, in fact. The main thing that sticks out to you inside the units, other than the mildly dated decor, is that the units are just absolutely full of things that are just a bit broken. Whether it's blinds that have broken slats or aren't connected at the bottom and whip around, or broken jacuzzi jets (our unit had 2 and both were broken), or peeling paint, or broken closet doors, or even missing closet doors....our unit had all of those and more. Seemed like everywhere you look you could see something that was heavily worn or slightly broken. Nothing that actually caused problems with the stay. The closest would be broken jacuzzi jets, or the dishwasher that was incapable of drying dishes, but in general the stay was perfectly fine. We also had some kind of smoke detector issue that went off almost anytime we cooked anything in the kitchen, even without odor or visible smoke. We took it down and placed it on the other side of the room. The grounds are nice, and in reasonably good shape. There is sufficient parking right in front of the units. The front desk is nice, and is connected to a well-stocked game room and nicer-than-expected indoor pool. Outdoors you can find a playground, mini golf, sand volleyball, and more. We didn't make use of much of that, but it all looked nice and in working shape. The property is also a short drive (or very long walk) from a small marina with a fishing pier. It's free to use for guests of the Suites, just tell them you're staying there. We use the kitchen pretty extensively on our trips. It was reasonably well stocked with the tools you need to cook. Despite them telling us on the phone that we would have a Keurig, it was actually a drip pot. But they did provide the self-contained packets of grounds. Small kitchen, but gets the job done. I usually travel with my own skillet and knife, and was glad we did, but otherwise we had what we needed. The shower/jacuzzi combos are a bit awkward, but they work. Bathroom could seriously use more towel rods. Hot water heater is small for a 2-bath unit, but it was adequate and we only ran out of hot water once. Bed was pretty firm, and pillows floppy and flat, but otherwise the bedroom was decent. No bedside table, you're using an alcove above your head that has an outlet in it. Blinds with no curtains let in quite a lot of light, don't expect to be sleeping in darkness until mid-morning. The hotel's text-the-staff service deserves a mention, they were quick and responsive though they didn't attempt any maintenance work during our stay. Overall we found the staff that we interacted with friendly and capable, though there was a small issue with another guest we saw who was wheelchair-bound and had been placed in a room on an upper floor. Someone from our party literally helped carry them down the stairs in a wheelchair (there are no elevators on property). Overall I think this property could move from 3-star to 5-star without an enormous amount of work. I think a small team of people moving through every unit with a clipboard, taking notes and making a checklist, could help to really elevate the place.

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“Great Location and Staff”

The location and staff were great! The rooms and furniture is outdated. They could really use an update. The adventures were fun. Our son loved the mini golf course and the indoor pool.