Hampton Inn St. Louis-Downtown (At The Gateway Arch)

“Great family staycation”

Our family of 4 adults and 3 children shared 2 rooms at this property. This location is within easy walking distance of several restaurants, and the downtown views are amazing! The rooms were clean & comfortable. Breakfast was very well run and there were many choices. The children enjoyed t… more

Our family of 4 adults and 3 children shared 2 rooms at this property. This location is within easy walking distance of several restaurants, and the downtown views are amazing! The rooms were clean & comfortable. Breakfast was very well run and there were many choices. The children enjoyed the pool with the Gateway Arch views Parking was attached and easy to access. The staff was so polite & helpful.

less

“Excellent Customer Service”

Absolutely wonderful stay at the Hampton Inn. The hotel was clean, welcoming, and the rooms were beautiful, comfortable, and well maintained. A special thank you to Jeanette and Kayla at the front desk. They were both incredibly personable, friendly, and professional. From the moment I arrived, th… more

Absolutely wonderful stay at the Hampton Inn. The hotel was clean, welcoming, and the rooms were beautiful, comfortable, and well maintained. A special thank you to Jeanette and Kayla at the front desk. They were both incredibly personable, friendly, and professional. From the moment I arrived, they made me feel welcomed and valued as a guest. Their warm smiles, positive attitudes, and willingness to help made a great stay even better. Excellent customer service is hard to find, and Jeanette and Kayla truly went above and beyond. They are a tremendous asset to the Hampton Inn team. I highly recommend this hotel and look forward to staying here again in the future!

less

“Overall decent experience”

Service When we arrived at the location, there was plenty of room to park out front, and the guest check‑in experience was great. The staff was very friendly and attentive the moment we walked through the front door. I really appreciated how kind they were to my three young kids who came in to ch… more

Service When we arrived at the location, there was plenty of room to park out front, and the guest check‑in experience was great. The staff was very friendly and attentive the moment we walked through the front door. I really appreciated how kind they were to my three young kids who came in to check in with me. At one point, we made our way down to the lobby for some water and hot coffee, and one of the staff members practically jumped out of his shoes to move out of the way so my kids could get their ice water. I told him he could take his time, but he insisted that my youngest son’s mission for his cup of water was more important. The staff here did an amazing job making my family feel welcome. Breakfast Everything was served fresh and right on time. The morning staff paid very close attention to the food levels, as there were many guests eating breakfast on this particular Saturday morning. Despite the crowd, there wasn’t a shortage of any of the best items, such as potatoes and eggs. The staff answered several guests’ questions while we were there and remained very patient throughout breakfast. I was impressed with their enthusiasm and attentiveness. Rooms We stayed in a double‑queen room (because I don’t want to speak for all rooms). Unfortunately, the beds were not the same quality as the ones I’ve experienced at many other Hampton Inns. I typically choose Hampton Inn & Suites because I get a great night’s sleep and the beds are always just right. I didn’t think to check the mattress brand, but these beds left my back extraordinarily sore—and I can sleep just about anywhere. From a sleep‑quality perspective, it was a poor night due to the mattress. The rest of the room, however, was very clean. Miscellaneous The building’s key‑card system left a lot to be desired and was a major annoyance. The elevators often wouldn’t accept the key card (particularly the single elevator on the opposite side of the two side‑by‑side ones). The staff was mostly friendly about it and would just let you keep swiping until it finally accepted the card and sent you back up to your floor—sometimes after passing it once or twice. This made for some very lengthy elevator rides, especially with suitcases and kids. There was one instance, however, where a gentleman at the basement level said, “You have to swipe the card,” even after being told the reader was malfunctioning. This was frustrating and made me feel like they weren’t fully aware of how widespread the issue was. It was also obvious the system was struggling when more than 15 guests had to be let into the pool area that afternoon. My kids wanted to swim, and the only available table was right next to the door, so I spent the next 30 minutes opening the door for guests who kept swiping their cards with no success. I even stepped out and tried my own card, knowing it had worked just five minutes earlier, and it still failed. The final point is the parking garage. It appears there is no monitoring or signage to encourage proper parking. Many vehicles were taking up two spots within an already limited parking area. I drive an SUV and was still able to park in a single spot with room to maneuver, but I had to spend a lot of time navigating the cramped driving lanes on the third level because at least 15 spots were unusable due to double‑parked vehicles on the lower levels. The exit of the garage is also nearly impossible to navigate because vehicles parked in the exterior lot make it difficult to turn around to reach the exit. Overall The experience had some issues, but the staff’s friendliness and the breakfast made up for the irritants. I would recommend this location to others but would definitely let them know about the issues that exist. And did I mention they have a really neat lobby with checkers and comfortable seating to relax after a long drive? It’s worth mentioning. Their lobby is unique for a Hampton Inn & Suites. Happy travels!

less

“Fine but not spectacular”

Stayed here two nights on a business trip. It was clean and the staff was friendly while I was there. The breakfast (the one day I had it, see below) was a typical Hampton. It is downtown St. Louis, but it’s hard to get in and out. The way that the hotel is situated in relation to the one way stre… more

Stayed here two nights on a business trip. It was clean and the staff was friendly while I was there. The breakfast (the one day I had it, see below) was a typical Hampton. It is downtown St. Louis, but it’s hard to get in and out. The way that the hotel is situated in relation to the one way street it’s located on makes it awkward to get back towards the Arch. It’s trickier than it looks on the Maps app (which shows a route that is much shorter than the one you have to take in real life). To me, it’s easier to stay on the other side of the National Park and flow downstream on the N Fourth Street (the one running in front of the Arch) than having to fight your way back towards the Arch area from this location. They have a small oversize parking lot since their parking garage had a 6’1 (if I recall) height limit. The lot seems to be well secured. Unfortunately, they don’t do a great job policing which vehicles park there, so many of the spots end up being filled by midsize SUV’s like GMC Terrains that could fit in the garage. This results in few spaces being left. I had to do the parking job of my life to fit an actual oversized vehicle (Suburban/Yukon XL/Expedition Max size) in the lot. The elevator situation isn’t ideal. There are three different small elevators because there are only like 10 rooms per floor. To get to any guest room floor, you have to scan your room key, but the system doesn’t work great. Everyone I met on the elevators complained. If you’re needing to be up and out early on the weekends, be advised that the breakfast area doesn’t open until 7 on Saturdays and Sundays. It’s open at 6 on weekdays.

less