The Pennywell St.Louis Downtown, A Hilton Hotel

“First Class Customer Service”

While the accommodations at the Pennywell could use a little TLC, the customer service is what will keep me coming back every time I'm in St. Louis. From Stephanie behind the bar crafting customized Old Fashioneds, to Charlie and the entire valet team making every arrival and departure effortless,… more

While the accommodations at the Pennywell could use a little TLC, the customer service is what will keep me coming back every time I'm in St. Louis. From Stephanie behind the bar crafting customized Old Fashioneds, to Charlie and the entire valet team making every arrival and departure effortless, the people here truly made the difference. Their professionalism, hospitality, and genuine care turned a good stay into a memorable one. If I were rating the team alone, they'd earn 5 stars without hesitation. Thank you all for taking such great care of me during my stay. You are a shining example of what great customer service looks like.

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“Stay Here”

This hotel is located perfectly in the downtown area in walking distance of the Arch, Busch Stadium, restaurants and convenient stores. If you take the train its less than 10 minutes away by car. Hotel staff is friendly and helpful. I will recommend this hotel to friends and family.

“Nice hotel but some minor inconveniences”

We chose this hotel based on it's location to The Arch and the baseball field. We did book the night before, and when we got into STL early check-in and room choice was offered on the app. We chose an upgraded room in the hopes we would have a view of The Arch at night. We were notified that our r… more

We chose this hotel based on it's location to The Arch and the baseball field. We did book the night before, and when we got into STL early check-in and room choice was offered on the app. We chose an upgraded room in the hopes we would have a view of The Arch at night. We were notified that our room was ready, so we checked in. At check in we were told that our room that we chose was not ready and hadn't been cleaned yet. We were told we needed to pick a different room. Once in our room we noted it was very warm (78 degrees), so we adjusted the air. After we visited The Arch and returned to the room it was still very warm. The hotel sent an engineer up to look at the air conditioning, and hour later it still was not cooler (still 78). We were offered a room change, and that room was much cooler. The hotel was very nice, and clean. The staff were also very kind and helpful! There were some minor things coupled with the other hiccups that made our stay less enjoyable. - One elevator was not working. - Restaurant was closed for a private event without warning/notification (we were offered a menu, but asked to sit in the lobby and read the menu as we could not even be in the restaurant/bat at all.) - Ice machine was not working **NOT on the hotel- but there was a lot of construction on the street and made parking in the parking ramp a little challenging, it took about 20 minutes with traffic to get out of the ramp and back in-front of the hotel to pick up our bags.**

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“Okay”

People are great. Location is excellent - walked to baseball stadium, Archway, museusms. But you hear every noise next door and on the street, can see light all the way around the door to the room, never brought new towels or emptied the trash. But it was clean and I cannot say I would never recomm… more

People are great. Location is excellent - walked to baseball stadium, Archway, museusms. But you hear every noise next door and on the street, can see light all the way around the door to the room, never brought new towels or emptied the trash. But it was clean and I cannot say I would never recommend this place - just know what you are getting.

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