Towneplace Suites Billings

“Lela is a superstar, hotel was clean and the breakfast was great!”

Stayed here and had a great experience! I originally called over the phone to make a booking. A male answered and told me the computers were down and he would call me back after 15 min. Almost an hour later I called back because I hadn't heard anything and someone else answered. I realized there wa… more

Stayed here and had a great experience! I originally called over the phone to make a booking. A male answered and told me the computers were down and he would call me back after 15 min. Almost an hour later I called back because I hadn't heard anything and someone else answered. I realized there was a shift change and either the person hadn't been truthful about the computer being down or didn't pass on to his release to call me back. Fortunately, the new woman who answered was super kind and helpful. Her name was Lela and I cannot stress enough how amazing she was. She helped me download the Marriott app, and stayed on the phone with me the whole time to make sure the reservation went through (I was paranoid because we had spotty service in the area). We were happy to see her in-person as well when we checked in. She was cheery (despite it being very late at night) and even remembered my voice from our call earlier that day. It's been weeks and I still remember her name, that's how memorable she made the experience. We only stayed in the hotel less than 12 hours since Billings was just a stop over for us on a long road trip so I don't remember much about the room other than it was clean and very big. The continental breakfast was also really good, I loved the oatmeal bar! Overall, a great experience, would recommend.

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