Hampton Inn & Suites Las Vegas - Red Rock Summerlin

“Great location.”

Great front desk service. Our room had several deferred maintenance issues. Particularly in the bathroom. Seemed below what we usually experience at this chain.

“Pleasant Lodging but Terrible Shower”

Hampton Inn and Suites – Summerlin, Nevada (5-night stay) The king suite was roomy and well laid out, the A/C worked well, and the bed was comfortable. There was ample parking in a lot surrounding the lodging. Housekeeping service was good but not always completed when we returned to our room in … more

Hampton Inn and Suites – Summerlin, Nevada (5-night stay) The king suite was roomy and well laid out, the A/C worked well, and the bed was comfortable. There was ample parking in a lot surrounding the lodging. Housekeeping service was good but not always completed when we returned to our room in the late afternoon. However, the water pressure in the sink and shower was unpleasantly and unacceptably low. My wife commented that it was the worst shower she’d ever experienced in a hotel or motel. When the internet failed on our third day, the morning manager said they were working on it as late as 11:00 a.m., when we left for a hike at Red Rock. There was no internet service upon our return in the evening. When I complained and asked when it would be repaired, the front desk gal, who had just started for the day, told me the manager said it was working and had been working all day. I was very disappointed to be lied to about basic services. Finally, after six o’clock, a maintenance man came to our room and told us a hard reset was executed, after which the internet was restored. Also on our third day, we returned in the late afternoon to find that the room had not been serviced. We called for housekeeping, and our room was serviced. The hot breakfasts included scrambled eggs, hard-boiled eggs, meats, oatmeal, and omelets sometimes. We ate out only one morning at a nearby steak and egg place to get some corned beef hash. Breakfasts were simple, but good. The food service area was well stocked with everything one would expect from 6 to 10 a.m. I took a plunge in the little outdoor pool one day, which was pleasant. There were outdoor shower heads to allow one to wash off before and after swimming. This motel had many good attributes, but I was disappointed at management’s denial of the failure of a basic service, and with the very low sink and shower pressure. I wouldn’t recommend this Hampton Inn and Suites to others.

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“Will not return.”

Breakfast was well below average. A/C system was WAY too loud, really below average for a hotel of this size and age, Room smelled like lemon, like they were trying to cover up smoke smell from previous guest. Sorry, will not return to this location.