Courtyard By Marriott Atlantic City Beach Block

“Four days was long enough”

Our family stayed 4 days and 3 nights. We occupied 2 different rooms. I must say the location was good if you don't mind walking approximately 2 blocks to the beach. However, if you are traveling with elderly relatives or persons with walking difficulties you may want to make sure they have tran… more

Our family stayed 4 days and 3 nights. We occupied 2 different rooms. I must say the location was good if you don't mind walking approximately 2 blocks to the beach. However, if you are traveling with elderly relatives or persons with walking difficulties you may want to make sure they have transportation to and from the beach. the hotel did not offer that service. The hotel offered onsite parking for $20 per day however, we found cheaper parking close to the beach. It would have been nice if the hotel could have offered a refunds or a reduction in price if you could show a receipt. We ended up paying $20 but also paid an additional $10 at a lot closer to the beach. The staff was very courtious, friendly and positive. Rooms were clean, however daily room service was not provided. It was on our last day during check out that the hotel offered select cleaning if requested. we ran out of towels, wash clothes, and no vaccuming even though we requested. You had to physically go to the desk to pick up items if you were in despirate need. as for vaccuming, they never showed. We were not informed about their cleaning service process at check-in. The A/C in room #1 was ok when it worked, but was very loud when the unit started, the toilet flushed extremely loud too! it scared me everytime. Also on day 2 the security cap on the key swipe fell off, the service desk said someone would take care of it and no one showed or took care of it. In room #2 the A/C completly shut down on day 2, no one came to fix it. As i was checking out, other guest had the same complaints regarding cleaning, a/c unitis not working and lack of follow thru As for onsite resturant, it never opened. No happy hour as advertised, no bar and no food and the ICE MACHINE was not working on multiple floors! - However the breakfast area was opened for limited breakfast items. And that's all i can say. Overall if you did not plan on relaxing in your room for long periods of time this hotel was ok. it was clean, but the little things began to add up and i don't think i will be staying there again. But i must say again the staff was very nice and tried their best to accommodate guest. Maybe there was not enough cleaning/maintance staff available on the days we stayed.

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“Not the best Courtyard experience”

We traveled as a group with 6 rooms for 2 nights. The hotel lobby was great and the staff were nice, however, when most of the rooms are not available at the posted check-in time of 4pm, something needs to be done. Only two of our (double) rooms were ready and two of our couples needed to switch … more

We traveled as a group with 6 rooms for 2 nights. The hotel lobby was great and the staff were nice, however, when most of the rooms are not available at the posted check-in time of 4pm, something needs to be done. Only two of our (double) rooms were ready and two of our couples needed to switch to double rooms from king rooms because there was no estimated time frame where they would be ready. The center elevator did not go up to the 3rd floor, so everytime we tried to go to our room we had to wait for one of the other two. Our 3rd floor ice machine did not work and our room constantly ran hot. I don't believe the A/C was working as we had it on cool and fan set to 65 degrees but it constantly said almost 80. In fact, when checking in, several customers came down to complain of the A/C not working. I mentioned this to the front desk staff upon leaving for the afternoon on Saturday and I am unsure if anything was done or if anyone even checked. There was no notice or message left and the room was still hot. Throughout our weekend stay, we didn't get housekeeping nor did we even see a housekeeper. I assume we were supposed to ask for it, but it would have been nice if we were told at check in. Despite the several hiccups with our group, the rooms were clean and the beds were comfortable. We used the room to get ready and sleep. This location is ok. It's a long block from the boardwalk and is another block from Resorts for the casino. I felt it was quite expensive, maybe only a little less than staying at the Tropicana or Resorts, for a hotel with no pool or casino and a $20 per night parking fee. Just make sure you're not in a rush to check-in and drop bags to leave for evening plans. There's a very good chance the check in process will take a while and you still won't have a room or the room you booked until later, as per a few people in our group. Just spend a little more to stay right on the boardwalk. It will save a headache and extra walking.

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