Hampton Inn Turnersville Philadelphia Area

“Decent stay, but no internet”

As a Hilton Honors Diamond member I enjoy staying at different properties across the Hilton portfolio. This was an overnight stay while I was in the area, and although I had been to this hotel once before, I chose it because it has rooms with whirlpool baths which is good therapy for my back. T… more

As a Hilton Honors Diamond member I enjoy staying at different properties across the Hilton portfolio. This was an overnight stay while I was in the area, and although I had been to this hotel once before, I chose it because it has rooms with whirlpool baths which is good therapy for my back. The first problem I encountered was a few days before the stay. Although I had booked a premium suite with a whirlpool bath, I received a "complimentary upgrade" . When I looked to see what type of room I was getting with the upgrade, it was a regular room with a king bed, but no whirlpool bath. So it was really a downgrade, as I would have been charged the premium I paid for the special suite, to only get a regular room. Nothing doing, I cancelled that, and reserved again, again selecting the suite with whirlpool bath. This time I wasn't "upgraded", so I'm still shaking my head as to whether that "upgrade" was done automatically, or by a person. As I always do, I checked in via the Hilton app and chose my room. There aren't too many rooms of this type. Shortly before arrival when I got my Digital Key sent to my phone, the room # had changed --- to one directly below the one I had chosen. No big deal but again if the first room wasn't available, then why was it in the inventory for me to choose? I did stop at the desk to pick up my spring water & snack, and then went to my room. I found the hotel inviting and for the most part, comfortable. It was obvious it had recently been renovated. In my room, the whirlpool bath worked fine. I had no issues with TV or climate control. But there was a big problem.... no Internet. Being without internet in the year 2025 is as bad as not having running water or a bed to sleep in; it's a necessity. What I brought my laptop for I was unable to accomplish. I later found out from front desk that WiFi indeed was out, and that there was no estimate for its restoration. No issues with bathroom... plenty of counter space for toiletries and no problems with hot water. In the morning breakfast was good, no problems. Overall the stay was OK, but check with the hotel to see if they have restored their connection to the world.

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“More Than Adequate”

We stayed 2 nights in an oversized king suite on the top floor. The building is very far back from the road, so street noise was not a problem. It was a clean, spacious room with everything we needed. It was somewhat sterile in decor, no carpet, but that doesn't matter to me as long as it's clean. … more

We stayed 2 nights in an oversized king suite on the top floor. The building is very far back from the road, so street noise was not a problem. It was a clean, spacious room with everything we needed. It was somewhat sterile in decor, no carpet, but that doesn't matter to me as long as it's clean. My only complaint about the room was the climate control, which was confusing to set and seemed slow to respond to changes. Shower was nice and hot. We did not use the hot tub in the suite. The self-serve breakfast was OK, but the juice machine was broken both mornings and the cut melon tasted off, so neither my husband nor I wanted to finish it. The 24-hour lobby coffee was GREAT, offering a choice of dark roast, light roast, or decaf. I love the ability to check in and open the room with the Hilton app digital key. We'll probably return to this property the next time we come to South Jersey to visit relatives.

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