Embassy Suites Albuquerque - Hotel & Spa

“Never Again”

We were there for a Cancer Retreat. The retreat was awesome. The conference rooms were good, as was the audio-visual support for the rooms. Thanks. There was a balcony and the view from the 9th floor was awesome. The staff was generally helpful, but I feel I was mislead and ignored by the hote… more

We were there for a Cancer Retreat. The retreat was awesome. The conference rooms were good, as was the audio-visual support for the rooms. Thanks. There was a balcony and the view from the 9th floor was awesome. The staff was generally helpful, but I feel I was mislead and ignored by the hotel's front desk staff. The initial problem I had was with the temperature of the room. When we entered the room at check in (@ 4 p.m.?), the thermostat was showing 78 degrees . We set it to 64 degrees unpacked a but and went to dinner followed by some conference seminars. When we came back to the room @ 9 p.m., it was still 78 degrees. I contacted the front desk, and the person there said that because we weren't moving around in the room the AC was turned off by lack of occupation. He also said he'd send an engineer up to check on it. I waited for the engineer till 12:30 a.m. - no show, no info from the front desk. When I went to bed @ 12:30 a.m. the temp was still at 78 degrees. At about 3 a.m. I checked the thermostat - I woke up with my t-shirt soaked with sweat - it showed 76 degrees. When I woke up, the temperature was again at 78. I contacted the front desk throughout the day, and received no replies, comments, or any response at all besides an automated response saying the front desk wasn't occupied and another automated response asking how I was doing. Nothing about the temperature in the room. My opinion? The building's HVAC system just couldn't handle the load. The ground floor was too cold, and the 9th floor was too hot. The building is good looking; 9 floors of rooms surrounding a HUGE atrium. The engineers didn't know what they were doing to keep the upper floors and lower floors at a constant temperature. - But, to deal with that, they'd have had to admit it and move us to another room. When something upsets me, it sends me into a place where I see more things to upset me. Here are the other things: - Dinner the first night was late. Our group had set up for dinner in one of the conference rooms, and it was late. - The bathtub was slick. There were remnants of anti-skid stick-on, but it was dangerously slick, and no anti-skid mats were in the room. - The phone was marked with buttons for the front desk, wake up call, and several other specific buttons. The only button of these that functioned was the button for reservations - that button contacted the front desk. - It was a pet friendly room - we'd asked about it during our reservation process. We did not bring our pet. The floor was wet in front of the TV - a pet's mistake? Whether it was or not, it was really gross to step into with bare feet. - The hair conditioner bottle was empty. Glad we had our own with us. - The toilet seat was loose, and there was no lid. Dangerous, gross, and an invitation to drop something in it that shouldn't be dropped in. I/we won't be back.

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