Hampton Inn Manhattan Chelsea

“Great time here”

The staff was very helpful when it came to making sure my needs and concerns were addressed over the phone before my vacation. Very well maintained and very responsive. Not too many hotels in the city have kept up with the cleanliness as this place has.

“Just fine”

Nothing wrong with a two night stay here. Goid location, friendly staff, decent breakfast included and comfortable room. Nothing fancy but just fine. Heads up, they're only cleaning rooms every other day at this time.

“A Manhattan 4 star, a 2 star anywhere else”

Hard to stay what to make of this place as there was a lot wrong but compared to the horror show reviews I read of other Hilton properties in the area, I’ll call my stay adequate. But I am really being kind. Anywhere but a popular city on a high demand weekend in a city that just forced all the ... more

Hard to stay what to make of this place as there was a lot wrong but compared to the horror show reviews I read of other Hilton properties in the area, I’ll call my stay adequate. But I am really being kind. Anywhere but a popular city on a high demand weekend in a city that just forced all the short term apartment rentals out, I’d be demanding a full refund. First the good: It’s an older building and there is little noise between walls. Our room was set back from the road so even the traffic noise wasn’t too bad if you used a white noise app. I put a premium on quiet rooms so this was a big deal for me and the main reason I didn’t give this hotel a lower rating. The location is great, near trains and many tourist areas and there are good local bars, restaurants, and shopping nearby. The room was very clean and the staff were friendly and tried their best, though they were clearly overwhelmed. There was a real bathtub which was nice and there was plenty of hot water. The bad: Narrow halls let to microscopically tiny rooms. The bed was rock hard and the one chair wasn’t any better. The plumbing on the toilet and shower were hanging on by a thread. They worked but barely. They are critically understaffed. When we checked in it took 10 minutes for someone to show up at the front desk. There was NO COFFEE and NO BREAKFAST in the morning. The one person who seemed to be there could not handle the demand. On the first morning we walked into a room with a large crowd crammed into a tiny space waiting around a breakfast room with completely empty trays. There was nothing, not a crumb, and the garbage cans were overflowing onto the floor. After 30 minutes we managed to get a pice of bread and one coffee before they ran out of food and drinks again. The second morning was the same so we didn’t even try, we just went out for breakfast. The bathrooms, while clean, were otherwise under stocked. The toiletry bottles were mostly empty and we got half a roll of toilet paper. The hotel said housekeeping came every other day but when they did show they only made the bed and did nothing else. So if you’d like a small, spare, very quiet room in Manhattan and can’t manage to get admitted to one of the city’s fine mental hospitals, try the Hampton Inn in Chelsea. Just don’t bother waiting around for breakfast.

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