Sanctuary Hotel New York

“Sanctuary Hotel”

Friendly front desk, Raychel booked several trips for us and nothing was too much trouble for her. It's in a great spot for Times Square and sightseeing. Slept great every night. The beds and pillows were really comfy. Would recommend. But New York stinks of weed everywhere, everyone smokes it n... more

Friendly front desk, Raychel booked several trips for us and nothing was too much trouble for her. It's in a great spot for Times Square and sightseeing. Slept great every night. The beds and pillows were really comfy. Would recommend. But New York stinks of weed everywhere, everyone smokes it now it's legal.

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“Made my birthday amazing!”

The bed was so soft I almost didn’t want to leave it but then I remembered I was in New York! Nichole was so kind and got me a complimentary slice of cheesecake as well some bubbles as a birthday gift. I felt so special at the sanctuary. It was a really lovely room with really friendly team members.

“Some good some not so good.”

The good: The great thing about this hotel is it’s proximity to Times Square. Literally 70 yards away. Front of house staff are all young and we found them all helpful and friendly at all times, especially Vichet. Breakfast is continental style with choice of two cereals, two breads, bagels, pas... more

The good: The great thing about this hotel is it’s proximity to Times Square. Literally 70 yards away. Front of house staff are all young and we found them all helpful and friendly at all times, especially Vichet. Breakfast is continental style with choice of two cereals, two breads, bagels, pastries and a muffin, apples, bananas and oranges and various teas and coffee. Self service style. Closes at 10am sharp. Room was generally clean and was maintained well throughout stay. The not so good: The hotel is beginning to show some signs of tiredness, some of the public rooms don’t exactly reflect the hotel’s own pictures, furniture and fittings in public areas in particular, nothing too bad just not quite as pics on line. The downstairs bar wasn’t open for three of the four days we were there and the rooftop bar was so crowded and noisy that we left within minutes- of course if you like that it’ll be a plus! Drinks were expensive even for New York $40 for two drinks- ‘well’ spirits so nothing fancy, gin and tonic and vodka and coke. The room we had on the second floor-206, was tiny. I don’t expect a lot of space in New York but as we had been travelling for a while we had two large suitcases and two hand luggage cases. There was only space in the ‘wardrobe’ (more on that later) for one of these. There was no room on the floor space for the second large case so it spent its time on the dressing table for the entire time, making the room feel even more crowded, the other suitcases had to be stacked between the wall and headboard in an upright position. This left just enough room to walk around the bed to the shower and sink, which as you can see from pics are actually in the bedroom not in a separate room. There is a curtain you can pull across to divide the room if you want privacy when showering The sink was badly cracked and needs replacing. The overhead light didn’t work, wall switch is faulty. The window was small and was opaque- couldn’t see out of it which enhanced the feeling of it being claustrophobic The ‘wardrobe’ opening is at best 18 inches wide and a little wider further back, given the large suitcase was in there it wasn’t particularly useful or accessible for longer clothes.

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“Rooms are terrible staff good!”

Hotel room was without day light and very old. Breakfast was terrible. You can hace some not so good cruasanes or something like this, tea or coffe and some bananas or apple. Staff were so good and ready to help for everything! Especially Vichet was so kind of man. Thank you!