Hampton Inn & Suites Albany Downtown

“Stay review!”

It was a great stay as usual. Clean and friendly service. Breakfast was good, and my room was comfortable. Definitely will stay again!

“Very positive experience”

Enjoyed our stay. Hotel was clean, attractive. Buffet breakfast was much better than average, Plenty of fresh fruit. and toppings for oatmeal. including white chocolate chips , Yum ! Brasserie restaurant was great and even had gluten free sandwich rolls, Room was recently remodele… more

Enjoyed our stay. Hotel was clean, attractive. Buffet breakfast was much better than average, Plenty of fresh fruit. and toppings for oatmeal. including white chocolate chips , Yum ! Brasserie restaurant was great and even had gluten free sandwich rolls, Room was recently remodeled and bed was comfy.

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“We moved it and will return!”

The service was excellent!! Very helpful and pleasant attendant at the desk. The staff handled a lot of people for breakfast with ease and consideration.

“Customer Service Concern and feedback - February 2026”

I am writing to share feedback regarding a recent experience related to my planned trip to Albany for a conference on February 14, 2026. I had intended to book a stay for February 14; however, I inadvertently made a reservation for February 10. I did not realize the mistake until I received an ema… more

I am writing to share feedback regarding a recent experience related to my planned trip to Albany for a conference on February 14, 2026. I had intended to book a stay for February 14; however, I inadvertently made a reservation for February 10. I did not realize the mistake until I received an email stating I had been charged as a no-show for February 10. I contacted the hotel on February 11 and was advised that I needed to speak with the manager, Richard, but was told he would be out for two days and would be available Friday at 7:00 AM, which was the same day I planned to travel to Albany. In the meantime, I made a second reservation for February 13, hoping the previously charged amount could be applied toward the new stay. However, since I was unable to speak with anyone who could guarantee this would be resolved, I felt uncomfortable keeping the reservation and ultimately cancelled it. On February 13 at 7:00 AM, I called the hotel again and was told Richard was not yet in. Instead, I spoke with another manager, Mohammed. Unfortunately, this interaction was very disappointing. He was rude, argumentative, dismissive of my explanation, and made me feel as though he did not believe I was actually traveling to Albany. He told me we could continue the discussion when I arrived at the hotel. When I asked how long he would be working that day, he told me until 9:30 PM. I arrived at the hotel around 5:30 PM to follow up on our conversation, only to be told that he had already left for the day. This was extremely frustrating and, frankly, unprofessional. Based on this experience, I do not feel he represents the level of service I have come to expect. Fortunately, I was able to speak with Richard, who was kind, professional, and took the time to listen to my situation. He resolved the issue, and I truly appreciate his help. Because of his assistance, I was able to move past a very stressful situation. I ultimately stayed at the Hilton at Crossgates Mall, which was a very nice property, and I had a pleasant stay overall. I wanted to share both the negative and positive aspects of this experience. While my interaction with Mohammed was very concerning, Richard’s professionalism and customer care were outstanding and deserve recognition.

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