Hampton Inn & Suites Albany Downtown

“ADA Compliant Not ADA "Functional"”

Our room was one of probably five rooms booked for an event. The first room was booked for us. I was concerned that the room had a tub instead of a shower. After the concern was raised, we were assured that every room was ADA compliant. Arrived, room had a tub. No seperate shower. The most-kind fro… more

Our room was one of probably five rooms booked for an event. The first room was booked for us. I was concerned that the room had a tub instead of a shower. After the concern was raised, we were assured that every room was ADA compliant. Arrived, room had a tub. No seperate shower. The most-kind front desk agent took my number saying all rooms were booked but there were a few rooms exclusively with a shower; She'd monitor for cancelations. I swung by after dinner and she said there was a room available. So very happy. The room may have been ADA compliant but it wasn't ADA functional. There was one vertical grab bar on the long wall in the shower near the shower head. The vertical grab bar should be switched to a long grab bar running the length of the long wall. Showering would have been easier if there were vertical bars on either side of the shower door outside. Chef's kiss for bars on either side of the shower door on the inside too. Also, the shower head could have been an adjustable vertical slide bar with a wand instead of a fixed head. However, I am so very thankful to have been switched to a room with a shower. The tub would have been impossible. The first room was spotless as was the second. Quiet too. The shower water pressure was great. Very cold changed to scalding hot with the most minor adjustment. *The elevator doors were very hard to stop from closing and could EASILY cause harm to someone. The elevator doors were a topic of discussion during every elevator ride. There's a discount at the restaurant (Yono's?) for being a hotel guest.

less

“Clean!”

The room was clean and the breakfast was nice.

“Stay review!”

It was a great stay as usual. Clean and friendly service. Breakfast was good, and my room was comfortable. Definitely will stay again!

“Customer Service Concern and feedback - February 2026”

I am writing to share feedback regarding a recent experience related to my planned trip to Albany for a conference on February 14, 2026. I had intended to book a stay for February 14; however, I inadvertently made a reservation for February 10. I did not realize the mistake until I received an ema… more

I am writing to share feedback regarding a recent experience related to my planned trip to Albany for a conference on February 14, 2026. I had intended to book a stay for February 14; however, I inadvertently made a reservation for February 10. I did not realize the mistake until I received an email stating I had been charged as a no-show for February 10. I contacted the hotel on February 11 and was advised that I needed to speak with the manager, Richard, but was told he would be out for two days and would be available Friday at 7:00 AM, which was the same day I planned to travel to Albany. In the meantime, I made a second reservation for February 13, hoping the previously charged amount could be applied toward the new stay. However, since I was unable to speak with anyone who could guarantee this would be resolved, I felt uncomfortable keeping the reservation and ultimately cancelled it. On February 13 at 7:00 AM, I called the hotel again and was told Richard was not yet in. Instead, I spoke with another manager, Mohammed. Unfortunately, this interaction was very disappointing. He was rude, argumentative, dismissive of my explanation, and made me feel as though he did not believe I was actually traveling to Albany. He told me we could continue the discussion when I arrived at the hotel. When I asked how long he would be working that day, he told me until 9:30 PM. I arrived at the hotel around 5:30 PM to follow up on our conversation, only to be told that he had already left for the day. This was extremely frustrating and, frankly, unprofessional. Based on this experience, I do not feel he represents the level of service I have come to expect. Fortunately, I was able to speak with Richard, who was kind, professional, and took the time to listen to my situation. He resolved the issue, and I truly appreciate his help. Because of his assistance, I was able to move past a very stressful situation. I ultimately stayed at the Hilton at Crossgates Mall, which was a very nice property, and I had a pleasant stay overall. I wanted to share both the negative and positive aspects of this experience. While my interaction with Mohammed was very concerning, Richard’s professionalism and customer care were outstanding and deserve recognition.

less