The Benjamin Royal Sonesta New York

“3-week stay at the Benjamin”

I recently spent three weeks at the Royal Sonesta and it truly felt like a home away from home. As a Platinum member, I was generously upgraded to a beautiful one bedroom corner king suite, which made such a long stay incredibly comfortable. Our room was always spotless each day, thanks to Cheryl … more

I recently spent three weeks at the Royal Sonesta and it truly felt like a home away from home. As a Platinum member, I was generously upgraded to a beautiful one bedroom corner king suite, which made such a long stay incredibly comfortable. Our room was always spotless each day, thanks to Cheryl in housekeeping. What really sets this hotel apart though is the staff. After just a short time everyone seemed to recognize us and greet us by name, which made the experience feel personal and warm. At The Parliament, Said, Carlos, Elizabeth, and Dimitri were always so kind and genuinely happy to see us. They took the time to recommend nearby spots that we ended up trying and every single one was fantastic. Teju, the bellman, was also amazing. He was incredibly kind, helpful, and always greeted us with a smile while assisting with anything we needed throughout our stay. And a special shoutout to Ivan at the front desk, who consistently made sure we were taken care of and went out of his way to make our stay seamless. Staying somewhere for three weeks really gives you a sense of how a place operates day to day, and the Royal Sonesta exceeded expectations across the board. Exceptional service, wonderful people, and a stay we won’t forget. We will absolutely be back and this will now be our regular place to stay whenever we’re in NYC.

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“Great hotel, great staff, great location.”

The Benjamin Hotel was a lovely surprise. From the friendly doorman who greeted us with a smile to the front desk staff our experience was first rate. The hotel is conveniently located near two subway stations and Grand Central. The suite we stayed in was beautiful and the cleaning staff was frien… more

The Benjamin Hotel was a lovely surprise. From the friendly doorman who greeted us with a smile to the front desk staff our experience was first rate. The hotel is conveniently located near two subway stations and Grand Central. The suite we stayed in was beautiful and the cleaning staff was friendly and efficient. It also had a nice gym for a quick workout and a very good restaurant where we had a delicious celebratory dinner. The hotel is located near many restaurants where you can get a cup of coffee, healthy meal or bagel and cream cheese if you like. An enjoyable stay is centered around a friendly hotel staff. The Benjamin Sonesta’s staff is terrific!

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“Excellent family stay!”

I did lots of research before our 6 day/5 night stay in the city. The hotel met every criteria and exceeded expectations. The location was ideal, the room was clean and spacious. We wanted to spread out in between our sightseeing and it offered the perfect place for us to recharge. The staff was so… more

I did lots of research before our 6 day/5 night stay in the city. The hotel met every criteria and exceeded expectations. The location was ideal, the room was clean and spacious. We wanted to spread out in between our sightseeing and it offered the perfect place for us to recharge. The staff was so wonderful! I will stay here again and again!

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“Lovely hotel but one bad experience”

We recently stayed at The Benjamin for a special weekend getaway, and there were many aspects of our stay that were truly wonderful. The concierge was exceptionally professional and helpful when I requested help in arranging cake and champagne to celebrate my husband’s birthday be ready in our room… more

We recently stayed at The Benjamin for a special weekend getaway, and there were many aspects of our stay that were truly wonderful. The concierge was exceptionally professional and helpful when I requested help in arranging cake and champagne to celebrate my husband’s birthday be ready in our room for our arrival. We also really enjoyed our experience at The Parliament restaurant; the staff there were warm, attentive, and made dining a pleasure. Our one-bedroom suite was spacious, comfortable, and exactly what we were hoping for, great space with kitchen. However, there was one very disappointing experience that unfortunately overshadowed what would have otherwise been a lovely weekend. A member of housekeeping knocked on our door around 6:00 PM, and when we explained that we were heading out to dinner at 6:30 and that it was not a problem if the room wasn’t serviced, she responded by yelling at us, this happened twice because she returned as we were leaving even though we said we did not need the room serviced. We really had only requested some towels but the front desk said they could send someone to freshen up. The interaction was unexpected and upsetting to say the least. We live a little over an hour north of nyc and chose this staycation as a way to celebrate not only my husband’s birthday, but also the completion of my chemotherapy treatment, after an incredibly difficult year that included the loss of my mother. We were able to get away to see a show, museum and some nice dinners. Because of that, this trip held a lot of meaning for us, and the negative encounter with housekeeping really detracted from what should have been a positive and memorable experience. To the hotel’s credit, a manager did apologize when I spoke to him and acknowledged the situation, but beyond that, no further action was taken. We hope that additional training is provided to this particular housekeeper to ensure more respectful and professional interactions with guests in the future. Overall, The Benjamin has many strengths, but this experience left us disappointed and did impact what should have been a special weekend. Not sure we’d stay again.

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