The New York Edition

“The New York Edition Hotel – A Mostly Memorable Stay”

The hotel itself was lovely, clean, and inviting. There is a warmth to the space that makes you feel welcome from the moment you arrive. The gentleman who checked me in was wonderful, and though I unfortunately didn't catch his name, I genuinely appreciated his warmth and attentiveness during what… more

The hotel itself was lovely, clean, and inviting. There is a warmth to the space that makes you feel welcome from the moment you arrive. The gentleman who checked me in was wonderful, and though I unfortunately didn't catch his name, I genuinely appreciated his warmth and attentiveness during what was a brief one-night stay. Room service was equally impressive — the woman who answered the phone was a delight, the food arrived quickly, and the overall experience was seamless. That same evening, a lovely member of the housekeeping team knocked to offer turndown service. I didn't need it, but she kindly left me a few extra bottles of water, which was a thoughtful touch I genuinely appreciated. The following morning, I visited the front desk to get change for a $20 bill. The male staff member handled it promptly, and I inadvertently left my room key behind. I walked only a short distance and spent roughly ten minutes standing at the bottom of the nearby staircase speaking with colleagues, well within eyesight of the desk. When I returned to retrieve the key, the same gentleman handed it back without a word. I'll be honest: that was a missed opportunity. A simple "Excuse me, you've left your key" would have gone a long way, and given how close I was, there was ample chance to do so. It's a small thing, but in a hotel of this caliber, those small gestures make a meaningful difference. Before checking out, I had breakfast at the Clocktower Restaurant and it was a wonderful experience. The atmosphere is dark and moody in the best possible way, and the photographs lining the walls feel like a genuine time capsule, a real character to the place that you don't find everywhere. The staff were fantastic throughout. Checkout was handled beautifully by a member of the front desk team, professional, warm, and efficient. She left a lasting and positive impression. Overall, this is a hotel with genuine character, excellent food, and staff who mostly deliver at the level you'd expect. A small lapse aside, I would return without hesitation.

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“Just okay.”

Location was good. But everything else is just okay. The washroom was dirty when I got there. I asked them to clean it again but there was another misunderstanding about that. They also gave my food delivery to someone else. They send me replacement cookies to make up for it but it wasn’t that good… more

Location was good. But everything else is just okay. The washroom was dirty when I got there. I asked them to clean it again but there was another misunderstanding about that. They also gave my food delivery to someone else. They send me replacement cookies to make up for it but it wasn’t that good. They also gave me credit to use for their establishment. Nothing spectacular. You’d be surprised if coming from other Edition hotels especially in Asia.

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“Overpriced, low value hotel”

Wouldn't recommend staying here. 1. The cash rate is expensive, and even the points rate is quite high. 2. The location is just ok, you might as well stay closer to mid-town if you're a tourist, I happen to work close by so it was an easy walk 3. The doors of the rooms are thin, you might have a n… more

Wouldn't recommend staying here. 1. The cash rate is expensive, and even the points rate is quite high. 2. The location is just ok, you might as well stay closer to mid-town if you're a tourist, I happen to work close by so it was an easy walk 3. The doors of the rooms are thin, you might have a noisy neighbor like me and when they're screaming their heads off on a Friday night you can hear it in your room 4. Other rooms have radiators that make a big buzzing noise 5. There's no elite benefits for breakfast because of the bonvoy carveout they have here 6. There's a $40 destination fee, I think you're suppose to get some credits to go to their very loud bar downstairs, but then its very loud and not exactly somewhere you want to take a date on a quiet night out 7. Front desk service is weak, they couldn't change a room and wasn't all that apologetic about it 8. Other hotels are at this price range and better (e.g., the Ritz Carlton) this hotel is just trying to be something its not. Feels like 7 points is enough would stay away unless you have a very specific reason

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