Arrive Wilmington

“Exceeds our expectations every time”

A unique hotel and our favorite place to stay in Wilmington. The staff are always friendly and helpful. Check in was seamless. The rooms are clean and well appointed bedding was excellent. The location is very walkable and perfect for exploring the Riverwalk and Historic Downtown. The grounds … more

A unique hotel and our favorite place to stay in Wilmington. The staff are always friendly and helpful. Check in was seamless. The rooms are clean and well appointed bedding was excellent. The location is very walkable and perfect for exploring the Riverwalk and Historic Downtown. The grounds and courtyard are well groomed and beautiful, very relaxing space. The outdoor fireplaces, firepits and gazebo/bar are an added bonus. We will definitely be back.

less

“Will seek another hotel next visit to Wilmington”

The hotel has a nice courtyard and outdoor bar - when staffed, which it often wasn't when it was supposed to be. We found service in general to be an issue at the Arrive. The receptionist didn't return my smile when I arrived and was curt and not very nice when telling me I couldn't check in since … more

The hotel has a nice courtyard and outdoor bar - when staffed, which it often wasn't when it was supposed to be. We found service in general to be an issue at the Arrive. The receptionist didn't return my smile when I arrived and was curt and not very nice when telling me I couldn't check in since the reservation was in my husband's name and he had to be the one checking in. My husband wasn't with me at the time because he was staying with the car on the street since there wasn't a designated place to park for new arrivals, which was also annoying. Our third floor room (no elevator) was small - all bed. The shower was good though. The day we checked out, we went to another place down the street for breakfast and when we came back to our room, at 9:00AM, housekeeping had stripped the bed and taken all the towels, but no one was in the room. Check out time was 11:00AM. When we checked out about 5 minutes later (since it seemed we had to), we told reception about it and the person seemed very defensive about our experience, like it was our fault for leaving the room with our suitcases to put in the car, and then having the nerve to return to the room two hours before checkout time. How did they know we were gone and why did they think we were gone for good? Strange. We have family in the area and will be returning to Wilmington, but we won't be staying again at the Arrive.

less

“Could be better”

We stayed for 4 nights at Arrive Wilmington to celebrate our granddaughter's 21st birthday. Great location in the historic downtown district, charming courtyard, fire-pits, restaurant, cute gazebo bar, friendly staff. But I came away with feeling like it's rather money grubbing. Refrigerator full o… more

We stayed for 4 nights at Arrive Wilmington to celebrate our granddaughter's 21st birthday. Great location in the historic downtown district, charming courtyard, fire-pits, restaurant, cute gazebo bar, friendly staff. But I came away with feeling like it's rather money grubbing. Refrigerator full of trendy non alcohol drinks, lots of junk food, all with inflated prices. No coffee maker and no coffee in the lobby unless the restaurant is not open in the morning (one morning out of 4).No valet parking, so toting luggage down stairs from the paid parking lot. Our room was a "suite" but actually smaller than a King room. I guess it depends on what one expects in a supposed high-end hotel.

less

“Mixed bag”

On the positive side the staff is very friendly and helpful. This hotel is in a very good location with easy access to a lot of downtown restaurants, stores, etc. The courtyard is very nice and affords you the opportunity to unwind and relax. The rooms were clean as well. These are some things t… more

On the positive side the staff is very friendly and helpful. This hotel is in a very good location with easy access to a lot of downtown restaurants, stores, etc. The courtyard is very nice and affords you the opportunity to unwind and relax. The rooms were clean as well. These are some things to consider before you book a room here. There is no elevator so we had to drag our luggage upstairs to the room. There is no onsite parking. There is limited parking across the street. The registration is awkward as you may have to park illegally to register. My bill contained a $15.00 destination fee charge per night ($45.00 total) which "Includes 10% off F&B and a Welcome Drink, a discount to local fitness, and also a reduction of Pet Fee to $50+ Tax." We did not use any of this, so we felt like we were just charged by the hotel as a way to generate more revenue. If you are paying $300 per night for a room, it seems like you would not be charged for something like this. I can understand it if you use it, but not being given the option to decline it is beyond disappointing.

less