Arrive Wilmington

“Lovely but poor housekeeping”

Spent two nights here while exploring city for possible relocation in future. Ambiance is lovely. Restaurant and garden very nice and food is good. Service at restaurant is excellent. We did not give more stars due to housekeeping. They left very few and incomplete towel sets. They do not know how … more

Spent two nights here while exploring city for possible relocation in future. Ambiance is lovely. Restaurant and garden very nice and food is good. Service at restaurant is excellent. We did not give more stars due to housekeeping. They left very few and incomplete towel sets. They do not know how to make a bed. The flat sheets are just draped over the mattress and not properly tucked in and are slipping and sliding and bunching up all night. They only do housekeeping after three nights or on request. Which is fine if they tell you but they do not. No sign or mention at check in. We were hot and as I said the bed was a mess and the top sheet had some dirt so we put them on the floor thinking we would get new bedding but they put the old bedding back on and poorly made again. Then the towels. We left our used towels on the floor since they have no place to hang them. We left $5 and asked for extra towels. They gave us a few and left all the dirty towels on the floor, the full trash and the dirty dishes from the night before in the room. All because I did not request housekeeping. We will not be back. I get that I now know we need to request. But they need to learn how to make a bed and use common sense when bedding is on the floor.

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“Unique hotel”

We stayed here one night. The grounds are very nice with an outdoor bar in the garden as well as several fire pits. The rooms are in several different buildings. Our room which was on the first floor…though there are a couple of steps….was a small bedroom with a queen sized bed, two nightstands, a… more

We stayed here one night. The grounds are very nice with an outdoor bar in the garden as well as several fire pits. The rooms are in several different buildings. Our room which was on the first floor…though there are a couple of steps….was a small bedroom with a queen sized bed, two nightstands, and a rod from the wall which was the “closet”, the bathroom was on the small side but had a nice sized living room area. There were cupboards with shelves in the hallway which could be used for clothes storage. The hotel was well maintained and the furniture was retro modern. Though there are outlets around the rooms there was nothing bedside to charge electronics. When we returned from dinner though we had turned on the AC, the room had not cooled down and the vent was blowing warm air, so we sought the assistance of the receptionist. He tried very hard but acknowledged that it was an old system and the AC was not working properly. He returned shortly thereafter and offered a standing fan. It made it comfortable to sleep. He certainly went above and beyond to make us comfortable. In the morning the AC was working fine. The TV listed a bunch of stations but NBC, ABC and CBS did not show those stations. Very strange. The restaurant was closed for breakfast since they were down a cook but offered free coffee and pastries. The hotel is definitely different and unique.

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“Will seek another hotel next visit to Wilmington”

The hotel has a nice courtyard and outdoor bar - when staffed, which it often wasn't when it was supposed to be. We found service in general to be an issue at the Arrive. The receptionist didn't return my smile when I arrived and was curt and not very nice when telling me I couldn't check in since … more

The hotel has a nice courtyard and outdoor bar - when staffed, which it often wasn't when it was supposed to be. We found service in general to be an issue at the Arrive. The receptionist didn't return my smile when I arrived and was curt and not very nice when telling me I couldn't check in since the reservation was in my husband's name and he had to be the one checking in. My husband wasn't with me at the time because he was staying with the car on the street since there wasn't a designated place to park for new arrivals, which was also annoying. Our third floor room (no elevator) was small - all bed. The shower was good though. The day we checked out, we went to another place down the street for breakfast and when we came back to our room, at 9:00AM, housekeeping had stripped the bed and taken all the towels, but no one was in the room. Check out time was 11:00AM. When we checked out about 5 minutes later (since it seemed we had to), we told reception about it and the person seemed very defensive about our experience, like it was our fault for leaving the room with our suitcases to put in the car, and then having the nerve to return to the room two hours before checkout time. How did they know we were gone and why did they think we were gone for good? Strange. We have family in the area and will be returning to Wilmington, but we won't be staying again at the Arrive.

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“Could be better”

We stayed for 4 nights at Arrive Wilmington to celebrate our granddaughter's 21st birthday. Great location in the historic downtown district, charming courtyard, fire-pits, restaurant, cute gazebo bar, friendly staff. But I came away with feeling like it's rather money grubbing. Refrigerator full o… more

We stayed for 4 nights at Arrive Wilmington to celebrate our granddaughter's 21st birthday. Great location in the historic downtown district, charming courtyard, fire-pits, restaurant, cute gazebo bar, friendly staff. But I came away with feeling like it's rather money grubbing. Refrigerator full of trendy non alcohol drinks, lots of junk food, all with inflated prices. No coffee maker and no coffee in the lobby unless the restaurant is not open in the morning (one morning out of 4).No valet parking, so toting luggage down stairs from the paid parking lot. Our room was a "suite" but actually smaller than a King room. I guess it depends on what one expects in a supposed high-end hotel.

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