The Westin Cleveland Downtown

“Exceptional service from Dedo”

The team has been exceptional with their customer service especially Dedo. I can’t speak enough kind words. Having to go to Cleveland Clinic every time I come to town I find peace being off the campus and can depress from my days at CC

“I have no idea what this means. I do know this Mr. Dedo Dixon is the greatest person I’ve ever met at any Marriott acros”

I had the pleasure to meet Dedo Dixon at the Westin Hotel downtown Cleveland while I was staying there. I’ve been staying at Marriott’s for 35 years and I have NEVER met such a great person before at any Marriott. I was going through so much while I was there, I was a little depressed and couldn’t… more

I had the pleasure to meet Dedo Dixon at the Westin Hotel downtown Cleveland while I was staying there. I’ve been staying at Marriott’s for 35 years and I have NEVER met such a great person before at any Marriott. I was going through so much while I was there, I was a little depressed and couldn’t stop crying. Mr. Dixon should own a fleet of hotels because the empathy that he had for me is unmatched. He took the time out of his work day to make sure that I was ok mentally before leaving that hotel. I hate that he doesn’t live in Cleveland Ohio because I hate to see him go. I will be staying at The Westin Hotel from now on.

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“Mid Winter Business Trip”

Convenient hotel with services and luxuries that made our stay easy and comfortable. Easy to use Starbucks machine in their market store, quick valet services, and on-site restaurant and bar made our stay enjoyable and low stress. Staff were helpful when needing directions or advice. Hallways and r… more

Convenient hotel with services and luxuries that made our stay easy and comfortable. Easy to use Starbucks machine in their market store, quick valet services, and on-site restaurant and bar made our stay enjoyable and low stress. Staff were helpful when needing directions or advice. Hallways and rooms were clean and the hotel was quiet at night.

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“It is just Ok”

Location wise, prime. Walkable distance, easily accessible for cab and ride share pickup. Valet for a small $10 add on was perhaps considerable, but the traffic flow and ease of parking in the garage was not too hard to self park. Pricing for cabs was $8 for about 1.5 mile ride from here to the fam… more

Location wise, prime. Walkable distance, easily accessible for cab and ride share pickup. Valet for a small $10 add on was perhaps considerable, but the traffic flow and ease of parking in the garage was not too hard to self park. Pricing for cabs was $8 for about 1.5 mile ride from here to the famous Cleveland brewery I came here to visit that night making traveling rideshare not too expensive. The room was less than stellar. The tub was nice, but slightly dated when most location have ADA accessible walk-ins in most of their king suites this room felt a little dates. The toilet had the misfortune of having a hanging curtain lingering over you while you sit and use the toilet - a simple tie back used in many window treatments would been great but this is not what I encountered - and the lack of hand soap, but bars seem dated. As far as the room there were nice bedding, soft mattress and a/c that worked better than mostly every hotel I've stayed on the road outside of resorts. The window treatments are dated in the room leaving poor sound suppression leaving sirens and road noise to bleed into the room; however, the well accoumated decor included sound damping at the door jam and seemingly other rooms noise did not travel during my stay. On the cleaner side of the hotels i've visited, but there was a massive mold deposit that seemingly isn't being noticed next to the shower diverter in my room, but that was the only eye sore of uncleanliness. This westin was very well maintained, but I felt the parking garage (even though it is winter and probably worn due to seasonal wear) could use some patching in the garage (you'd never know valeting...); at least, the lot was clean and managed by the team. Service was not the best and I often felt rushed, under valued and violated(?). I had my jacket riffled through by the manager at the restaurant while consuming my marg post bathroom visit. The surprise to see a manager who told you he was very happy to have me only to be happy for him and his buddy to go through my jacket was eye opening. Not once in my adult life has that happened, alarming to me an not welcoming. The poor food and service that also came before the jacket with check-in, ordering later that night and then before I went to sleep have my jacket inspected was not apart of my Westin plans for Cleveland. There was a very attractive room rate when I booked vs my normal Hilton brand I'd visit. Upon reinstalling the app, I still did not have access to an electronic room key. The room I booked on the the Marriott app was supposed to provide a 30% room deposit, only to be charged nearly 87% of the room rate - not a big deal, just would like clear transparency when talking to the front desk. Parking was affordable and offered a true 24 hours from arrival until full departure allowing me to visit many shops and some major museums without paying for more parking after checking out of the room.

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