Hampton Inn & Suites Enid

“Needs some love and management”

There are not a ton of options in Enid. This may be the best option but that does not mean its very good. The property itself is old and outdated - not a lot has been done to upgrade or refresh the hotel. The bed was comfy and the AC worked so I was happy about that. But there were clear items … more

There are not a ton of options in Enid. This may be the best option but that does not mean its very good. The property itself is old and outdated - not a lot has been done to upgrade or refresh the hotel. The bed was comfy and the AC worked so I was happy about that. But there were clear items that stood out that reflected a lack of care and lack of respect ---- My wife and I went in the pool on Wednesday during our week long stay. There had been a bunch of kids in the pool on Sunday and we knew they had made a mess - they put chairs and tables in the pool and left hair ties etc in the pool and the hot tub - on Wednesday the table was still in the water and in the hot tub there was still stuff on the bottom that needed to be cleaned up... nothing gross but part of a toy and some bugs. this was a clear sign that NO ONE had taken any time with the pool since Sunday (at least) and that meant that the water had not been treated (it smelled) and it was an amenity that was there but not inviting for a guest. I did pick everything up out of the pool in hopes that would spur the staff to do their part, but alas it never got better. Then on to breakfast - we got in on Saturday and Sunday was our first breakfast - it was a disaster - i do not know if the person working in the back was new but there was no leadership and no help.... The two waffle makers were both down (finally one of the guests hit the circuit breaker and restarted them), the waffle batter dispenser was completely empty, the sausage gravy was gross - it was so salty you could not eat it.... the buffet had run our of eggs. kielbasa and potatoes... all that was available when we got there was oatmeal. The worker did microwave some eggs, potatoes and also the breakfast meat but it was one thing at a time and took a really long time before people could eat.... the eggs were gross by the way really gross. so the pool area was a fail and breakfast was a fail. We did have a really nice front desk person Morris who worked really hard and greetted us warmly every night when we came back to the hotel from our day. He was a bright spot. One last note that shows the lack of management..... I worked out of the business center on Monday, Tuesday and Thursday. On Monday i put a Gatorade bottle in the trash and on Thursday it was still there - the problem was the trash was overflowing - any other trash that week I had to take into the hallway where the trash was emptied in a regular rotation. So... is it a bad hotel - it is the best option among bad choices. My frustration was that with some effort and oversight it could have been so much better. I spend 50-60 nights a year in Hilton properties and lean toward the Hampton Inn brand since I am not fussy - you generally know what to expect and most Hampton Inns all are pretty similar - this one though was a big step back and it was all just lack of effort and lack of management and lack of pride.... disappointing that breakfast was so bad all week, disappointing that we could not feel comfortable using the pool or hot tub since no one ever seemed to clean it and disappointing that no one managed the staff to make things better.

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