Home2 Suites By Hilton Oklahoma City Quail Springs

“Great for dogs, not humans.”

We were greeted by Krista at the reception desk, and she took care of our check-in. When she realized we had booked our hotel reservation through a third party, she mentioned we wouldn't earn Hilton Honors points. She took care of our cancelation and rebooked our two week hotel stay. Upon entering … more

We were greeted by Krista at the reception desk, and she took care of our check-in. When she realized we had booked our hotel reservation through a third party, she mentioned we wouldn't earn Hilton Honors points. She took care of our cancelation and rebooked our two week hotel stay. Upon entering the very spacious corner room on the top floor, we noticed several light switches not working. We managed with the other lights so I didn't notify the staff about the other lights not working. The shower seemed like it needed a good cleaning and caulking around the base of the shower. After relaxing on the couch, I noticed what smelled like a dog. When I got into bed, I smelled the same dog smell on the bed. The sheets also didn't look like they were switched out. The next day, I spoke with the night manager, Amber, and she promptly moved us to another room. This room smelled like coffee. We were tired after moving everything we unpacked the day before. Relaxing on the couch, I noticed the stench of the dog again. I was too tired to move again, so I stayed. When the AC was on, the room smelled like a dog. I realized they were a pet-friendly hotel. After 5 days, our room had not been cleaned by housekeeping. Krista was kind enough to bring me towels and garbage bag liners to replace the trash cans. One of the face towels had facial hair all over it, and the body towel had large yellow stains. After 10 days, housekeeping finally cleaned our room, but the floor still hadn't been sweeped and the floor was so sticky. Two days later, I saw some housekeepers cleaning the room and was hopeful our room was next. Not a chance. Day 12, and we still didn't have housecleaning service in our room despite numerous requests. Krista finally came, and she brought some towels, soap, dish towels, and garbage bags. This hotel will also go under renivations for the next two years to freshen up the furniture. Might I suggest keeping all dogs on the same floor for those customers with dog allergies? The front desk staff were nice. I will stay at another hotel the next time we visit because I don't want to stay in a hotel under construction.

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