Homewood Suites By Hilton Lancaster

“Great Hotel-Just some suggestions”

We have stayed at the Homewood Suites before and it always has been a wonderful experience. This time as well. There are however a few things I would like to point out. When I checked in I wasn't told that there wasnt daily housekeeping. So one day when we came back after a morning of running aroun… more

We have stayed at the Homewood Suites before and it always has been a wonderful experience. This time as well. There are however a few things I would like to point out. When I checked in I wasn't told that there wasnt daily housekeeping. So one day when we came back after a morning of running around, we didnt have any clean towels to take a shower. I did go to the lobby and ask and they were provided. So if there isnt daily housekeeping that should be told upfront when checking in. The pillows really need updating. Too soft for me and I had to sleep on 4 just to get comfortable. One other suggestion, would be there should be more than 2 trash cans in the room. It would make it a bit better. Otherwise, everything else was good as usual. Always friendly staff and clean room! We will definitely be back!

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“Too noisy”

The hotel is clean, but too noisy. We could hear everyone that walked by our room. It sounded like people were entering our room. It was hard to get any rest due to the thin walls and the uncomfortable beds. The hotel is currently under a much needed renovation and hopefully these issues can be ad… more

The hotel is clean, but too noisy. We could hear everyone that walked by our room. It sounded like people were entering our room. It was hard to get any rest due to the thin walls and the uncomfortable beds. The hotel is currently under a much needed renovation and hopefully these issues can be addressed.

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“Somewhat disappointed”

While we are pretty committed to the Hilton brand, we will probably not use Homewood Suites anymore ... we were disappointed. The property was well-kept and in good condition - it looked really good. Our room was exceptionally clean and well appointed, but when we went to bed, we found that the mat… more

While we are pretty committed to the Hilton brand, we will probably not use Homewood Suites anymore ... we were disappointed. The property was well-kept and in good condition - it looked really good. Our room was exceptionally clean and well appointed, but when we went to bed, we found that the mattress was really bad - swayed in the middle, uneven from side to side, just work out in terms of firmness. So, with a bad back for one of us to deal with, we requested another room. The front desk person (Joanna??) was exceptionally helpful, assigned us a different room, and was very understanding. And the new room had a much better mattress. Breakfast was very disappointing, and our first b'fast there seemed to be staffed with a young man who had no idea what was going on. The hot items were cold, the other items were under stocked, and he had no desire to help or restock. The woman there the second day was really nice and the place was very organized. The warm food, however, was not war. So, no showstoppers with our experience, but enough to say that our Hampton Inn experiences as well as our Marriott brand experiences, typically far out-shine our Homewood experiences, especially this last one. But the desk staff were all exceptional - thank you very much - it was the mattress / room appointments (like a broken alarm clock that they could not replace) and the breakfasts that were the disappointing features of our stay. We'll avoid this location on our next visit - hopefully use a different Hilton brand. But by and large, it was an alright stay - I feel a bit guilty for complaining! And thank you very much for the good things!

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