The Westin Pittsburgh, A Marriott Hotel

“Ideally located, and a responsive, professional staff”

My wife and our two young boys overnighted at the Westin in Pittsburgh driving back home to NYC from Chicago. The hotel is downtown, near all major highways and of course the convention center. I want to particularly praise the staff there, including a front desk person who was working the evening… more

My wife and our two young boys overnighted at the Westin in Pittsburgh driving back home to NYC from Chicago. The hotel is downtown, near all major highways and of course the convention center. I want to particularly praise the staff there, including a front desk person who was working the evening we checked in on Saturday August 1, 2026. I think her name was Megan but I could stand to be corrected. The room we were originally assigned had some issues. We asked to be moved to another one and Megan was amazing, extremely professional and understanding. So much so that within minutes she had moved us to a new room. The room was ideally located with a beautiful view of downtown Pittsburgh. Thank you Megan and Westin for being so responsive and professional.

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“Visit for Conference, Stay for the Haunted Door Lock”

I want to start by thanking the Front Desk Staff, the Housekeeper on my floor, and the engineers for assisting me with my door that was "haunted". I was the unlucky guest that had a door that would not open. I stayed at the Westin for a Conference. This was my first time visiting the city of Pitt… more

I want to start by thanking the Front Desk Staff, the Housekeeper on my floor, and the engineers for assisting me with my door that was "haunted". I was the unlucky guest that had a door that would not open. I stayed at the Westin for a Conference. This was my first time visiting the city of Pittsburgh, PA as well staying at a Westin Property. When I arrived at the property the Valet Team helped me with my bags and escorted me to the front desk. I was able to check in to my room to relax after my long travel. This is when my adventures with unlocking my door started but I was always quickly assisted on getting the door open and then fixed. My room was clean and spacious. I am happy that I packed my white noise machine as the walls are thin and I could hear the tv or conversations in the next room. I did enjoy the lavender oil that was provided by the hotel. The location is great, you are walking distance from Market Square as well as historical sites. One of the employees shared with me location where the Dark Knight was filmed. I was also a 10 minute Lyft ride to visit the Andy Whorl Museum. One convenient item is that there is a mailbox outside of the hotel on the second floor. If you have mail items back home this is great.

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“Meh”

I love Westins, so my wife and I were excited to stay here for a night, as we had tickets to a concert at City Winery. Despite having status (Titanium), the check-in process was LONG, but that was because many guests were checking in for the Pittsburgh marathon. Totally understandable. When I fina… more

I love Westins, so my wife and I were excited to stay here for a night, as we had tickets to a concert at City Winery. Despite having status (Titanium), the check-in process was LONG, but that was because many guests were checking in for the Pittsburgh marathon. Totally understandable. When I finally checked in, I was not asked about my welcome gift preference, nor was I thanked for my loyalty. Again, no biggie. However, I explained that we were running late and asked the front desk associate if someone could run our bags (2 small overnight bags) up to our room and handed him a $10. He thanked me for the tip but said that the best he could do was store our bags for us. Again, not ideal, but no biggie. He then called for the bellman, and we had to wait for him to arrive. This defeated the whole purpose of leaving our bags since we were in a hurry. In the time it took, we could have run the bags up to our room ourselves. Regardless, the bell man did arrive and noticed the room keys in my hand and asked if he could just take the bags up to the room! I said that's what we wanted but we were told that wasn't possible. He said that the information we were given was incorrect and took care of it. Wish I got his name because he was great. The bed and room were typical Westin comfy. My biggest complain of all, though, is there is no lounge in this particular hotel and NO COFFEE in the lobby. I mean, come on. We had to walk down the hall and buy coffee. I expect that from a cheap hotel, but not a Westin. We also could not charge any food or drinks from the bar to our room (something I like to do to earn more points). I think I will try the AC or the Courtyard next time.

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